Banking Customer Experience Specialist

AmBank Group; Penang; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Career growth opportunities

Medical and life insurance

Generous leave and work-life balance

Job summary

AmBank Group in Malaysia is seeking Customer Service Executives based at Sungai Besar Branch to be the first point of contact for customers, delivering friendly service and helping them achieve their financial goals. You will address inquiries, resolve issues, ensure transactions comply with policies, identify cross-sell opportunities, and collaborate with teams while participating in ongoing training.

Join a diverse, inclusive workplace with career growth, comprehensive medical and life

Qualifications

• Previous experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Proficiency in English and Bahasa Malaysia.
• A team-oriented mindset and ability to collaborate with colleagues.
• PCE/ CEILLI license would be an added advantage.

Responsibilities

• Provide prompt and efficient assistance to customers, addressing inquiries and resolving issues.
• Ensure all transactions comply with internal and external policies, guidelines and regulations.
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services.
• Collaborate with other teams to ensure a seamless and consistent customer experience.
• Participate in regular training and development activities to stay up-to-date with products, policies, and procedures.
• Contribute to the continuous improvement of our customer service processes and practices.

Skills

Customer service

Communication skills

Problem solving

Teamwork

English

Bahasa Malaysia

Job description

AmBank Group in Malaysia is seeking Customer Service Executives based at Sungai Besar Branch to be the first point of contact for customers, delivering friendly service and helping them achieve their financial goals. You will address inquiries, resolve issues, ensure transactions comply with policies, identify cross-sell opportunities, and collaborate with teams while participating in ongoing training.

Join a diverse, inclusive workplace with career growth, comprehensive medical and life