Customer Service Executive (Keningau)

AmBank Group; Keningau; On-site; MYR 36,000 - 60,000; Full time

Job summary

AmBank Group in Malaysia seeks a Customer Service Executive who will deliver superior service, assist customers, and handle day-to-day banking transactions at the branch.

You will develop long-term relationships, pursue cross-selling opportunities, and ensure compliance with banking policies and risk controls.

Qualifications

• Bachelor’s degree in any field or equivalent banking industry experience.
• Minimum 2 years in branch operations, service and basic sales knowledge.
• Experience in banking industry on sales and marketing is added advantage.
• Excellent verbal and accounting skills.
• Good understanding of banking regulatory.

Responsibilities

• Performs banking services in the area of delivering superior customer service contacts or assists customers and prospective customers.
• Attend to walk in customers and perform day to day banking transactions.
• Achieves branch performance standards including operating loss control and compliance with policies and procedures.
• Develop and build long term business relationship with customer to foster cross selling opportunities.
• Ensures all operational procedures comply with manuals and other banking rules regulations.
• Identifies and escalates risks inherent in particular situations or transactions Assess, control, monitor and report impact of risks, franchise, regulatory or financial.

Skills

Customer service

Sales knowledge

Verbal skills

Accounting basics

Education

Bachelor’s degree

Job description

Job Responsibilities

• Performs banking services in the area of delivering superior customer service contacts or assists customers and prospective customers
• Attend to walk in customers and perform day to day banking transactions
• Achieves branch performance standards including operating loss control and compliance with policies and procedures
• Develop and build long term business relationship with customer to foster cross selling opportunities
• Ensures all operational procedures comply with manuals and other banking rules regulations
• Identifies and escalates risks inherent in particular situations or transactions Assess, control, monitor and report impact of risks, franchise, regulatory or financial

Job Requirements

• Bachelors' degree in any field or equivalent banking industry experience.
• Minimum 2 years in branch operations, service and basic sales knowledge.
• Experience in banking industry on sales and marketing is added advantage.
• Excellent verbal and accounting skills.
• Good understanding of banking regulatory.

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Join us. Fly High Together with us

What can I earn as a Customer Service Executive