Contact Centre Executive - Inbound

AmBank Group; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

AmBank Group in Malaysia is seeking an Executive Inbound Call Centre in the Customer Care department to handle customer enquiries, account information requests and financial transactions in a contact centre environment. You will verify calls, resolve issues, process transactions, and maintain confidentiality while promoting AmBank products.

A degree and at least one year in a contact centre, plus strong English and Bahasa Malaysia, with Mandarin as an advantage, are desirable.

Qualifications

• Recognised degree in any discipline, preferably with 1 year in a contact centre.
• Broad knowledge of retail banking products and services.
• Fast learner, adaptable to systems, policies and procedures.
• Analytical thinking and problem solving.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Willing to work on shift hours and rotated locations.

Responsibilities

• Perform call verification before updating customers’ information or providing account details.
• Handle customer enquiries concisely and accurately with confidence.
• Process instructions for financial and non-financial transactions.
• Document complaints and follow up per guidelines.
• Maintain customer and data confidentiality.
• Educate customers on new banking products and services.
• Participate in ad-hoc duties and projects.

Skills

Customer service

Call centre experience

Analytical thinking

Problem solving

Bahasa Malaysia

Mandarin (preferred)

Education

Bachelor's degree in any discipline

Job description

Executive Inbound Call Centre role in the Customer Care department, handling customer enquiries, account information requests, and financial transactions through a contact centre environment.

Key responsibilities

Perform the required call verification process prior to updating customers' information or providing account information

Identify and handle customers' enquiries completely and accurately with confidence

Attend to customers' instructions for financial and non-financial transactions

Complete necessary documentation to manage customers' complaints, issues, and subsequent solutions

Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines

Maintain confidentiality of organisations' customers and data

Educate customers on new products and services

Other ad-hoc duties and projects assigned

About you

Recognised degree in any discipline preferably with 1 year working experience in Contact Centre environment

Broad knowledge on retail banking products

Fast learner to pick up systems, policies and procedures requirements

Analytical thinking and problem solving

Proficient in English and Bahasa Malaysia

Ability to communicate in Mandarin will be an added advantage due to business and customer communication requirement

Team player and cooperative

Willing to work on shift hours and rotated location

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Banking & Credit More than 10,000 employees

Since our founding in August 1975, AmBank Group has grown into one of Malaysia's largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition-Principled, Proactive, Appreciative, Collaborative, and Experimental is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Join us. Fly High Together with us

Since our founding in August 1975, AmBank Group has grown into one of Malaysia's largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition-Principled, Proactive, Appreciative, Collaborative, and Experimental is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

What can I earn as a Call Centre Executive