Customer Service Executive ( Seafreight Import & Export)

K Apex Logistics (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Job summary

Kerry Apex is looking for a Customer Service Executive in Kuala Lumpur, Malaysia. The role focuses on maintaining strong relationships with carriers and customers, delivering exceptional service, and resolving issues promptly.

The candidate should have a Diploma in any relevant field, at least 1 year of experience, and be proficient in Microsoft Office. Strong communication and teamwork are essential for success in this position.

Qualifications

• Diploma in any relevant field required.
• At least 1 year of relevant work experience.
• Good communication and problem-solving skills required.
• Proficiency in Microsoft Office.

Responsibilities

• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Exhibit excellent multitasking skills within their workspace as well as with computer software programs.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Diploma in any relevant field

Tools

Microsoft Office

Job description

Maintain relationships with carriers and customers

Provide exceptional customer service to customers and carriers

Solve customer and carrier problems and help resolve issues

Provide shipment quotes for customers and set up shipments as required by customers

Exhibit excellent multitasking skills within their workspace as well as with computer software programs

About you

Diploma in any relevant field

At least 1 year of relevant work experience

Good communication and problem-solving skills

Proficiency in Microsoft Office

Patient and meticulous character, with service awareness and team spirit

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?

Logistics, Freight & Delivery Services 11-50 employees

Kerry Apex is a very diversified global business portfolio. We provide a wide range of supply chain solutions, from integrated logistics, international freight forwarding (air, sea, road, rail and multimodal transport), industrial project logistics to cross-border e-commerce and other related businesses.

Our diverse infrastructure, extensive coverage in international gateways, and local expertise spans across Asia, North and South America, Africa, Middle East, Indian Subcontinent, and Europe.

Our Values

Treat our employees as family, but we’re not a family business.

Trust and respect our customers, partners and vendors.

Invest in our employees, systems and assets.

Continue to focus on organic growth to meet our customer’s needs.

Mission Statement

Making global commerce possible through

innovative logistics solutions

Kerry Apex is a very diversified global business portfolio. We provide a wide range of supply chain solutions, from integrated logistics, international freight forwarding (air, sea, road, rail and multimodal transport), industrial project logistics to cross-border e-commerce and other related businesses.

Our diverse infrastructure, extensive coverage in international gateways, and local expertise spans across Asia, North and South America, Africa, Middle East, Indian Subcontinent, and Europe.

Our Values

Treat our employees as family, but we’re not a family business.

Trust and respect our customers, partners and vendors.

Invest in our employees, systems and assets.

Continue to focus on organic growth to meet our customer’s needs.

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What can I earn as a Customer Service Executive