Executive/Senior Executive - Customer Service

Texchem Corporation Sdn Bhd; Bayan Lepas; On-site; MYR 36,000 - 48,000; Full time

Job summary

KoniX (P) Sdn. Bhd. is seeking an Executive/Senior Executive - Customer Service.

The role focuses on customer service interactions for Sales & Marketing, ensuring proper recording of Purchase Orders from customers until completion, and supporting the Head of Department with clerical tasks such as quotations and data management. The position welcomes fresh graduates and graduate-level applicants with a degree or diploma in Business Administration or related disciplines, and may require knowledge

Qualifications

• Bachelor Degree or Diploma in Business Administration or related discipline.

Responsibilities

• Handle customer service interactions between customers and the company for Sales & Marketing functions.
• Record and track customer Purchase Orders until completion.
• Assist Head of Department with clerical tasks: quotations, customer data files, sales reports, new samples submissions, etc.
• Maintain harmonious relationships with customers.
• Follow up with customers to ensure accurate feedback and requirements.
• Assist in discussions with other departments for new quotations and feasibility studies.
• Prepare monthly reports.
• Assist supervisor with other assignments/projects as required.

Education

Bachelor Degree or Diploma in Business Administration

Job description

Executive/Senior Executive - Customer Service

Hiring Company: KoniX (P) Sdn. Bhd.

*Fresh graduates are welcome and encouraged to apply.

Responsibilities:

Responsible for customer service interactions between customers and the company on Sales & Marketing functions.

To ensure proper recording and tracking of Purchase Order from customers until completed.

To assist the Head of Department (HOD) in all departmental clerical work, e.g., quotations, Customer data files, Sales Report, New Samples Submission, etc.

To develop the harmony relationship between the company and customers.

Follow up with customers to ensure good and accurate customer feedback and requirements in order to have better customer service.

For any new request for quotation, wherever deemed necessary, Customer Service will assist the Head of Department (HOD) in calling for a meeting with other related departments for discussion and feasibility studies.

Prepare monthly report.

Assist the superior in handling any other assignments/projects as and when required/instructed.

Requirements:

Possess a Bachelor Degree or Minimum Diploma in Business Administration or any Discipline.

Knowledge in ISO 9001, ISO13485, ISO 14001and etc will be an added advantageous.

Capable of meeting deadlines.

Capable of working in a team environment and a team player.

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FMCG Manufacturing More than 10,000 employees

Texchem Group, headquartered in Penang, Malaysia, has evolved from a textile chemical trader in 1973 into a Malaysian multinational conglomerate with diverse business interests. Over five decades, we have grown through innovation, diversification, and continuous improvement, establishing operations across ASEAN and Japan.

Today, Texchem comprises five core business divisions: Industrial, Restaurant, Polymer Engineering, Food, and Venture Business. Guided by our vision to be the First Choice of People, we are committed to creating exceptional experiences for our people while delivering innovative solutions and sustainable growth for our stakeholders.

Texchem Group, headquartered in Penang, Malaysia, has evolved from a textile chemical trader in 1973 into a Malaysian multinational conglomerate with diverse business interests. Over five decades, we have grown through innovation, diversification, and continuous improvement, establishing operations across ASEAN and Japan.

Today, Texchem comprises five core business divisions: Industrial, Restaurant, Polymer Engineering, Food, and Venture Business. Guided by our vision to be the First Choice of People, we are committed to creating exceptional experiences for our people while delivering innovative solutions and sustainable growth for our stakeholders.

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What can I earn as a Customer Service Executive