Customer Service Executive

Bacteria Free Water Engineering (M) Sdn Bhd; Subang Jaya; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Commission scheme

Annual performance bonus & salary  inc

Star Employee Award

Sports Club activities

Job summary

BACFREE is seeking a capable Customer Service and Sales Support Coordinator in Subang Jaya to monitor scheduling for new installations, prepare order forms, and liaise with customers and sales staff to arrange installation appointments.

You will coordinate with technicians, ensure timely job completion, issue invoices, handle inquiries, and support stock transfers. Fresh grads encouraged; on‑the‑job training provided. Attractive commission scheme and bonus benefits.

Qualifications

• Experience in customer service, sales coordination or sales support.
• Must communicate with customers in English.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Fresh grads are encouraged to apply; on‑the‑job training provided.

Responsibilities

• Monitor and coordinate scheduling for new installation.
• Organize order forms and generate Sales Orders for new orders.
• Liaise with salesperson or customer for installation appointments.
• Coordinate with technicians on daily installation jobs to ensure timely completion and accurate payments.
• Issue invoices, delivery orders, and job sheets for installations or services.
• Ensure payments match invoices before submission to Accounts Department.
• Liaise with branches for inter-branch stock transfers/installation.
• Handle customer inquiries via calls, emails, and walk-ins.
• Provide technical support over phone/emails; escalate when needed.
• Monitor returned stock and issue Goods Returned Notes (GRN).
• Take on other duties as assigned by management.

Skills

Customer service

Sales coordination

English communication

MS Office

Education

Bachelor's degree or higher in Business Administration or related

Tools

MS Office

Excel

Job description

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To monitor and coordinate scheduling for new installation.

To organize order form and generate Sales Order for all new order received.

To liaise with salesperson or customer for installation appointment.

To coordinate with technician on daily installation job, to ensure job completed timely and accurate payment received from technician.

To issue necessary documentation for all new and existing installation or services complaints (Invoice/DO/Job Sheet).

To ensure payment received match with the invoice issued before submit to Accounts Department (D/O marking after job done).

To liaise with branches or showroom admin on the inter-branch arrangement (stock transfer/installation).

To handle customer enquires via incoming calls, emails and walk-in.

Able to attend to customer complaints by providing technical support over the phone/emails (troubleshooting before escalating to technical team).

To monitor on the returned stock by technician and issue Goods Returned Note (GRN) to be submitted to warehouse.

Any other job responsibilities assigned by the management as and when required.

Requirements

Candidate must possess at least Post Graduate Diploma / Bachelor's Degree / Professional Degree in Business Administration or equivalent experience in related field.

At least 1 year of working experience in related field covering customer service, sales coordination, sales support.

Must have strong business acumen, self-motivated and result oriented.

Able to communicate with customers in English.

Must have computer literate and proficient in MS Office especially Excel, Word.

Excellent interpersonal skills, proactive, initiative, multi-task and ability to work well in a team.

Organized and meticulous, with a keen eye for detail and accuracy.

Able to work in fast-paced environment.

Fresh gradute are encourage to apply. On job training will be provided..

Employment Benefits:
Why Join Us?

At BACFREE, we don’t just offer a job – we offer a career journey with growth, recognition, and rewards.

Competitive salary with attractive commission scheme

Annual performance bonus & salary increment

Work-Life Balance:

Annual leave, kahwin leave, maternity/paternity leave, natural disaster leave

Kahwin & baby gifts

Monthly Star Employee Award

Sports Club activities