Customer Service Executive

HOYA Corporation; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Overtime Pay

Company Trip

Annual Leave

Medical and Hospitalisation Leave

Job summary

HOYA Corporation is seeking a Customer Service Associate in Kuala Lumpur. You will engage with customers, provide product information, and resolve inquiries across channels, maintaining a courteous, professional demeanor.

Two-way communication and accurate data entry are essential. Fluency in Bahasa Malaysia and English is required; Mandarin is a plus. Training will be provided for fresh graduates or those with up to 1 year of experience.

Qualifications

• Minimum Certificate/Diploma/Degree.
• 1 year relevant experience; fresh graduates encouraged; training provided.
• Fluency in Bahasa Malaysia and English; Mandarin an advantage.
• Computer literate
• Customer-service oriented with strong customer relationships.
• Good telephone etiquette.
• Accuracy and attention to detail.

Responsibilities

• Communicate with customers, build positive relationships and progress queries to a successful conclusion.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and follow up on cases.
• Ensure thorough understanding of products and services and provide clear information.
• Coordinate across channels to resolve complaints and record feedback.
• Process orders, forms, and requests with accurate data entry.
• Collaborate with colleagues as necessary and follow procedures from management.

Skills

Customer service

Phone etiquette

Attention to detail

Computer literacy

Language ability

Education

Certificate/Diploma/Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided

Fluency in Bahasa Malaysia and English is required. Proficiency in Mandarin will be added advantage.

Skills & Knowledge required:

Requirement

• Minimum Certificate/Diploma/Degree
• A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided
• Fluency in Bahasa Malaysia and English is required. Proficiency in Mandarin will be added advantage.
• Computer literate
• Skills & Knowledge required:
• Customer-service oriented and able to maintain good customer relationship
• A good telephone etiquette
• Accuracy and attention to details

Responsibility

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
• Always maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Follow up the cases, keep the promises
• Ensure a good understanding of the company products and services which is improved and always maintained
• Provide detailed information about products and processes
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
• Processing orders, forms, applications, and requests
• Accurate data entry
• Communicating and coordinating with colleagues as necessary
• Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
• To carry out other responsibilities that may be assigned by the Management

Benefits

• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• Company Trip
• Annual Leave
• Medical and Hospitalisation Leave