Customer Service Executive

Southern Latex Products; Seberang Perai; On-site; MYR 42,000 - 66,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Executive to handle the complete order-to-delivery cycle, including processing orders, issuing proforma invoices, and coordinating with production and logistics teams. You will manage customer inquiries, provide market intelligence, and support sales with documentation and communication.

Requirements include a degree in related fields, proficiency in MS Word/Excel, and strong English and Bahasa Malaysia skills. Independent work capability is essential.

Qualifications

• Degree in Manufacturing / Industrial / Business/ marketing or equivalent.
• Proficient in MS Word and Excel.
• Fluent in English and Bahasa Malaysia.
• Ability to work independently.

Responsibilities

• Manage end-to-end order-to-delivery process.
• Process Purchase Orders and issue Proforma Invoice within 5 working days.
• Coordinate production arrangements with planner/loading department.
• Prepare shipping documents and liaise with customers on delivery.
• Support payments follow-up and customer complaints.
• Maintain customer portal updates.
• Provide market intelligence and sales support.
• Undertake ad-hoc tasks as required.

Skills

English language proficiency

Bahasa Malaysia language

Education

Degree in Manufacturing / Industrial / Business/ marketing or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join our teams as a Customer Service Executive. This role encompasses new business development, customer inquiry handling, product endorsement, market intelligence, and sales support. You will manage the complete order-to-delivery cycle, including processing purchase orders, issuing documentation, coordinating with internal departments, and liaising with customers on delivery arrangements. Responsibilities include market forecasting, sales data analysis, shipping document preparation, and supporting payment follow-up and customer complaint resolution.

Join our teams as a Customer Service Executive

Key Responsibilities

• New business development/lost customer gain back/market share enlargement.
• Market forecast (period: 6 months; target of accuracy: >70%)
• New product development base on market needs /trend
• Sales data preparation and analysis
• Process Purchase Order (order acceptance), issue Proforma Invoice in 5 working days and Sales Order Confirmation
• Liaising with planner/loading department for production arrangement, check cargo volume m3
• Follow up with customer on delivery request/order arrangement/shipment date
• Log in customer portal to update/upload order related info
• Coordinate in artwork revision/packaging requirement; old/new packaging transmission arrangement
• Shipment buy off coordination
• Liaise with packing/store department on goods readiness
• Check forwarding/ocean freight/local charges, coordinate shipment/truck booking/custom related transaction
• Prepare shipping documents eg: invoice, packing list, COO and etc and email to customer
• Issue Debit Note/Credit Note
• Supporting in payment follow up
• Supporting in customer complaint
• Support Marketing Executive when needed
• Undertake assignment, ad-hoc tasks and related duties as and when required.

Requirements

• Degree in Manufacturing / Industrial / Business/ marketing or equivalent
• Computer literacy in Microsoft Word and Excel
• Able to speak and write in English / Bahasa Malaysia
• Able to work independently

Why Join Us?

• Grow Your Career with Advancement Opportunities
• Enjoy a 5 Days Work Week (8.30am - 5.30pm Mon–Fri)
• Yearly Bonuses & Increments for Performers
• 17 Public Holidays
• Training & Uniform Provided
• KWSP & SOCSO Contributions
• Fun Company Trips, Festive Celebrations & Annual Dinner
• Monthly Celebration of Employees’ Birthdays!

Please note that only shortlisted candidates will be contacted.