Customer Service Representative

Bacteria Free Water Engineering (M) Sdn Bhd; Subang Jaya; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Training Provided

Allowance Provided

Annual Leave

EPF

SOCSO

Medical and Hospitalisation Leave

EIS

Performance Bonus

Staff Discount

Flexible Working Hours

Job summary

Bacteria Free Water Engineering (M) Sdn Bhd is seeking a proactive Customer Service Executive to join our growing team. You will be the first point of contact for customers, handling inquiries, providing solutions, and ensuring a positive customer experience with a focus on water filter products in a fast-paced environment.

We offer a competitive salary with attractive commission, annual performance bonus, salary increments, staff discounts, and training to develop your career at BACFREE.

Qualifications

• Diploma/Degree in Business Administration or related field.
• 1-2 years' experience in customer service, sales support, or sales coordination.
• Strong business acumen, self-motivated, and result-oriented.
• Good communication skills in English and Bahasa Malaysia.
• Proficient in MS Office (Excel & Word).
• Excellent interpersonal skills, proactive, and a team player.
• Organized, detail-oriented, and able to multi-task.
• Fresh graduates with strong communication skills are encouraged to apply!.

Responsibilities

• Handle inbound calls related to Water Filter customer complaints.
• Manage customer inquiries and responses via Live Chat.
• Conduct outbound calls to perform customer satisfaction checks.
• Follow up with customers to ensure issues are resolved and they remain satisfied.
• Actively listen to customers' needs, provide solutions, or elevate to the relevant department when necessary.
• Maintain strong product knowledge to address inquiries effectively.
• Work closely with team members and other departments to improve the overall customer experience.
• Assist with other ad-hoc tasks when required.

Skills

Customer service

Sales support

Sales coordination

Communication

MS Office

Teamwork

Multitasking

Fresh graduates welcome

Education

Diploma/Degree in Business Administration

Tools

MS Office (Excel & Word)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma/Degree in Business Administration or related field.

1-2 years' experience in customer service, sales support, or sales coordination.

Strong business acumen, self-motivated, and result-oriented.

Good communication skills in English and Bahasa Malaysia.

Proficient in MS Office (Excel & Word).

Excellent interpersonal skills, proactive, and a team player.

Organized, detail-oriented, and able to multi-task.

Able to thrive in a fast-paced environment.

(Fresh graduates with strong communication skills are also encouraged to apply!)

Why Join Us?

At BACFREE, we don't just offer a job - we offer a career journey with growth, recognition, and rewards.

Competitive salary with attractive commission scheme

Annual performance bonus & salary increment

Work-Life Balance:

Annual leave, marriage leave, maternity/paternity leave, natural disaster leave

Marriage & baby gifts

Monthly Star Employee Award

Sports Club activities

Requirement

What We're Looking For

• Diploma/Degree in Business Administration or related field.

• 1-2 years' experience in customer service, sales support, or sales coordination.

• Strong business acumen, self-motivated, and result-oriented.

• Good communication skills in English and Bahasa Malaysia.

• Proficient in MS Office (Excel & Word).

• Excellent interpersonal skills, proactive, and a team player.

• Organized, detail-oriented, and able to multi-task.

• Able to thrive in a fast-paced environment.

(Fresh graduates with strong communication skills are also encouraged to apply!)

Why Join Us?

At BACFREE, we don't just offer a job - we offer a career journey with growth, recognition, and rewards.

Financial Rewards:

• Competitive salary with attractive commission scheme

• Annual performance bonus & salary increment

• Staff purchase discounts

Wellbeing & Care:

• PA Insurance, medical, dental & spectacles coverage

Work-Life Balance:

• Annual leave, marriage leave, maternity/paternity leave, natural disaster leave

Recognition & Perks:

• Marriage & baby gifts

• Monthly Star Employee Award

• Sports Club activities

• Continuous training & career development opportunities

Responsibility

About the Role

We are looking for a proactive and customer-focused Customer Service Executive to join our growing team. In this role, you will be the first point of contact for our customers, handling inquiries, providing solutions, and ensuring a positive customer experience. If you enjoy helping people, solving problems, and working in a supportive team, this role is perfect for you!

What You'll Do

• Handle inbound calls related to Water Filter customer complaints.

• Manage customer inquiries and responses via Live Chat.

• Conduct outbound calls to perform customer satisfaction checks.

• Follow up with customers to ensure their issues are resolved and they remain satisfied.

• Actively listen to customers' needs, provide solutions, or elevate to the relevant department when necessary.

• Maintain strong product knowledge to address inquiries effectively.

• Work closely with team members and other departments to improve the overall customer experience.

• Assist with other ad-hoc tasks when required.

Benefits

• Training Provided
• Allowance Provided
• Annual Leave
• EPF
• SOCSO
• Medical and Hospitalisation Leave
• EIS
• Performance Bonus
• Staff Discount
• Flexible Working Hours