Customer Service Officer

Commerce Access; Selangor; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Group term life coverage

Meal credit

In-house futsal court

Badminton court

Events and gatherings

Job summary

Commerce Access Sdn. Bhd. invites energetic customer service professionals to join our Malaysia operations.

The role involves handling a high-volume mix of calls, emails, live chat and social media, delivering friendly, accurate support while maintaining customer records and privacy compliance. We value English and Bahasa Malaysia fluency, a customer-first mindset, and flexibility to work day and night shifts.

Qualifications

• Minimum SPM with 3 years of contact centre experience or a Diploma.
• Fluent in English and Bahasa Malaysia; other languages a plus.
• Proficient in MS Office and basic computer operations.

Responsibilities

• Handle high-volume inbound calls, emails, live chat and social media.
• Provide friendly, accurate solutions and maintain customer records.
• Ensure data privacy compliance and update records with care.
• Stay informed about products and promotions to assist customers.
• Assist team improvements and contribute to service excellence.

Skills

Customer service

English

Bahasa Malaysia

Microsoft Office

Multichannel support

Education

Diploma / Advanced Diploma

SPM or equivalent

Tools

CRM software

Electronic CS systems

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

• Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
• Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
• Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
• Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
• Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
• Maintain and update customer records in the system with precision and attention to detail.
• Ensure compliance with data privacy policies while handling sensitive customer information.
• Stay updated on products, services, and promotions to provide relevant and informed assistance.
• Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

• Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• Fluent in English and Bahasa Malaysia (additional languages are a plus).
• Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.
• A good understanding of the company’s products and services is necessary to deliver accurate and effective customer support.
• Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.
• Strong customer service mindset with a genuine passion for assisting others.
• Willingness to work flexible shifts, including both day and night rotations.
• Prior customer service experience is an added advantage.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal credit that keep you fueled throughout the day.
• An in-house futsal court and badminton court for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.