Customer Service Executive (Printing Industry/ B2B/ Manufacturing)

JOINTHIRE SINGAPORE PTE. LTD.; Pasir Gudang; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Travelling allowance

Medical and insurance benefits

Annual leave

Job summary

JOINTHIRE SINGAPORE PTE. LTD. seeks a Customer Service Executive in Malaysia to handle purchase orders, forecast updates, and shipment coordination for export and domestic sales. You will liaise with customers and internal teams to ensure timely delivery and accurate ERP data entries.

The role requires 1-2 years in a related field, knowledge of QMS/EMS, and strong communication with proactive leadership qualities to drive on-time fulfillment.

Qualifications

• 1-2 years of working experience in a related field for this position.
• Knowledgeable in QMS/EMS scope and responsibilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Process purchase orders and changes, including pricing confirmation and shipment arrangements.
• Update forecasts and customer purchase orders into the ERP system.
• Provide weekly updates on customer shipment status.
• Communicate with stakeholders regarding delivery schedules.
• Ensure export documentation is complete prior to shipment.
• Resolve issues related to delayed shipments or damaged goods.

Skills

Customer Service

ERP Knowledge

Communication

Quality Systems

Tools

ERP System

Job description

Customer Service Executive (Printing Industry/ B2B/ Manufacturing)

This company manufactures consumable media for imaging and printing applications, including dye-sublimation thermal transfer media used in photo output and thermal ribbons used for barcode and label printing. Operating from a dedicated production facility, it supplies these consumables together with related printers, systems, and software to a broad customer base spanning regional and international markets.

Job Description

Process purchase orders and order changes, including pricing confirmation and shipment arrangements for export and domestic sales until delivery

Update forecasts and customer purchase orders into the ERP system

Provide weekly updates on customer shipment status

Communicate with internal and external stakeholders, including customers, regarding delivery schedules

Collaborate with other departments to ensure finished goods are ready according to customer requests and delivered on time

Ensure all export documentation is complete prior to shipment

Resolve issues related to delayed shipments, damaged goods, or product specification errors

Perform data entry for accurate record-keeping and filing

Handle any ad hoc duties as required

Job Requirements

1-2 years of working experience in a related field for this position

Relevant knowledge in Quality Management System (QMS) and Environmental Management System (EMS) scope and responsibilities

Knowledgeable in QMS/EMS related to management responsibilities and authorities

Excellent interpersonal and communication skills

Strong leadership and proactive capabilities

Compensation

Probation period of 6 months

Performance bonus based on performance

Annual salary increment based on performance

Travelling allowance

Medical and insurance benefits

Annual leave as per labor law

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?