Customer Service Executive

Mega Label (Malaysia) Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Career development

Team culture

Flexible schedule

Team events

Job summary

Mega Label (Malaysia) Sdn Bhd is hiring a Customer Service Executive in Shah Alam, Selangor. The role focuses on delivering excellent customer service, supporting sales and administrative tasks, and maintaining strong customer relationships.

Ideal candidates have a Diploma or higher in business administration or related field, strong communication skills, and proficiency with CRM systems and Microsoft Office. This is a full-time, on-site position with opportunities for development.

Qualifications

• Proven customer service experience.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management abilities.
• Familiarity with CRM systems and Microsoft Office.
• Ability to remain calm and professional with customers.
• Proactive attitude to deliver excellent customer service.
• Attention to detail in administrative tasks.

Responsibilities

• Respond promptly to customer enquiries via phone, email and other channels.
• Handle complaints with empathy and professionalism, aiming for resolution within defined timeframes.
• Process customer orders, requests and transactions accurately.
• Maintain detailed records of customer interactions and transactions.
• Liaise between customers and internal departments to ensure seamless service.
• Follow up with customers to confirm satisfaction with products/services.
• Identify opportunities to suggest additional products or services.
• Contribute to development and maintenance of customer databases for accuracy.
• Assist with administrative tasks related to client management and sales support.
• Adhere to company policies and protect customer information.

Skills

Customer service

Communication skills

Organizational skills

CRM familiarity

Microsoft Office

Calm under pressure

Proactive attitude

Attention to detail

Team player

Education

Diploma or higher in business administration or related field

Tools

CRM systems

Microsoft Office

Job description

About the role

Mega Label (Malaysia) Sdn Bhd is seeking a dedicated and customer-focused Customer Service Executive to join our dynamic team in Shah Alam, Selangor. This is a full‑time position that plays a vital role in maintaining and enhancing our customer relationships. As a Customer Service Executive, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency and a positive attitude. This role is essential to our business operations, directly impacting customer satisfaction and loyalty whilst supporting the broader sales and administrative functions of the company.

Key responsibilities

• Respond promptly to customer enquiries via phone, email and other communication channels, providing accurate information about products and services
• Handle customer complaints and concerns with empathy and professionalism, working towards effective resolutions within defined timeframes
• Process customer orders, requests and transactions accurately and efficiently
• Maintain detailed and organized records of customer interactions, preferences and transaction history using company systems
• Liaise between customers and relevant internal departments to ensure seamless service delivery
• Follow up with customers to confirm satisfaction with products, services and support received
• Identify opportunities to suggest additional products or services that may benefit customers
• Contribute to the development and maintenance of customer databases and ensure data accuracy
• Assist with administrative tasks related to client management and sales support as required
• Adhere to company policies and procedures whilst maintaining confidentiality of customer information

What we're looking for

• Proven customer service experience, preferably in a sales or client administration environment
• Excellent communication skills, both written and verbal, with the ability to articulate clearly and professionally
• Strong organizational and time management abilities, with capacity to handle multiple tasks simultaneously
• Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) systems
• Ability to remain calm and composed when handling difficult customer situations
• A proactive attitude with a genuine desire to deliver excellent customer service
• Attention to detail and accuracy in all administrative and transactional work
• Team player mentality with ability to work collaboratively with colleagues across departments
• Basic fluency in English; knowledge of Malay and Mandarin Chinese is advantageous
• Diploma or higher qualification in business administration, customer service or related field is preferred

What we offer

At Mega Label (Malaysia) Sdn Bhd, we value our employees and are committed to creating a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience and qualifications.

• Opportunities for professional development and career progression within the organization
• A collaborative workplace culture that encourages innovation and teamwork
• Flexible working arrangements where feasible to support work‑life balance
• Regular team‑building activities and social events

About us

Mega Label (Malaysia) Sdn Bhd is a respected organization operating in the labelling and printing industry with a commitment to delivering high-quality products and services to our clients. We pride ourselves on our professional approach, innovative solutions and customer‑centric values. Our team is dedicated to building long-term relationships with clients through exceptional service delivery and continuous improvement. If you are an enthusiastic and customer‑focused professional looking to make an impact in a growing organization.