Customer Service Executive

Mediterranean Shipping Company (M) Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Job summary

Mediterranean Shipping Company (M) Sdn Bhd in Shah Alam is looking for a Customer Service Executive to manage daily booking activities and coordinate with internal and external customers. You will handle calls, emails and enquiries, resolve issues, and help nurture relationships.

Candidates should have a diploma or higher in logistics, business, or related fields, good English, and proficiency with MS Office. Willingness to learn new systems and support smooth shipping operations is essential.

Qualifications

• Diploma or higher in Logistics/Transportation or Business related field.
• 1-2 years customer service experience in shipping/logistics preferred.
• Strong English communication and written skills.
• Proficient in MS Office and able to learn new systems.

Responsibilities

• Handle booking activities in coordination with internal and external customers.
• Attend and respond to customer calls, emails and enquiries, resolve issues and nurture relationships.
• Provide vessel details and shipping schedules to customers.
• Liaise with internal and external colleagues to ensure smooth daily workflow.
• Assist supervisor with ad hoc tasks.

Skills

English communication

Analytical skills

Team player

Problem solving

Education

Diploma or higher in Logistics/Transportation or related field

Tools

MS Office

Job description

Handling all booking related daily activities in coordination with both internal and external customer.

Attending and handling customer calls, emails and enquiries professionally, resolve support issues, improve credibility, and nurture relationships with both internal and external customers.

To provide information of vessel details and shipping schedule to customers.

Liaise with internal and external colleagues to ensure smooth workflow on daily basis.

To assist immediate superior on any adhoc task.

Requirements:

Candidates must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Logistics/Transportation, Business Administration or equivalent.

Candidates with 1-2 years customer service background in similar industry would be added advantages for this role.

A team player, self-driven and independent to work under pressure to meet deadlines, strong analytical and good communication skills.

Candidates must be able to speaks and write good English.

Proficient in MS Office applications.

Must be prepared to learn new system applications.

Logistics, Freight & Delivery Services 51-100 employees

MSC is a global leader in container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

MSC is a global leader in container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

What can I earn as a Customer Service Executive