Logistics & Booking Support Specialist

Mediterranean Shipping Company (M) Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Job summary

Mediterranean Shipping Company (M) Sdn Bhd in Shah Alam is looking for a Customer Service Executive to manage daily booking activities and coordinate with internal and external customers. You will handle calls, emails and enquiries, resolve issues, and help nurture relationships.

Candidates should have a diploma or higher in logistics, business, or related fields, good English, and proficiency with MS Office. Willingness to learn new systems and support smooth shipping operations is essential.

Qualifications

• Diploma or higher in Logistics/Transportation or Business related field.
• 1-2 years customer service experience in shipping/logistics preferred.
• Strong English communication and written skills.
• Proficient in MS Office and able to learn new systems.

Responsibilities

• Handle booking activities in coordination with internal and external customers.
• Attend and respond to customer calls, emails and enquiries, resolve issues and nurture relationships.
• Provide vessel details and shipping schedules to customers.
• Liaise with internal and external colleagues to ensure smooth daily workflow.
• Assist supervisor with ad hoc tasks.

Skills

English communication

Analytical skills

Team player

Problem solving

Education

Diploma or higher in Logistics/Transportation or related field

Tools

MS Office

Job description

Mediterranean Shipping Company (M) Sdn Bhd in Shah Alam is looking for a Customer Service Executive to manage daily booking activities and coordinate with internal and external customers. You will handle calls, emails and enquiries, resolve issues, and help nurture relationships.

Candidates should have a diploma or higher in logistics, business, or related fields, good English, and proficiency with MS Office. Willingness to learn new systems and support smooth shipping operations is essential.