Customer Service Executive

MATCHLINK SDN. BHD.; Petaling Jaya; On-site; MYR 24,000 - 42,000; Full time

Job summary

MATCHLINK SDN. BHD. in Petaling Jaya is seeking a Customer Service Executive to handle inbound calls, respond to inquiries, and resolve complaints while delivering quality service.

You will use interpersonal and IT skills to assist customers, follow call centre guidelines, and participate in process improvements, with a commitment to confidentiality and reliable attendance.

Qualifications

• Must have customer service experience or exposure to call centre environment.
• Strong communication and interpersonal abilities.
• IT savviness to operate CRM/call centre systems.
• Willingness to work in shifts and in Petaling Jaya.

Responsibilities

• Handle incoming customer calls for service inquiries, requests or complaints.
• Identify and resolve inquiries completely, accurately and resolve complaints.
• Execute customer service and sales skills to optimize each customer contact.
• Schedule follow-ups in accordance with call centre guidelines.
• Propose work process improvements for increased effectiveness.
• Maintain confidentiality and integrity of customer data.
• Accomplish adherence to work schedule.

Skills

Customer service

Interpersonal skills

Communication skills

IT skills

Education

SPM/STPM or equivalent

Diploma or higher

Job description

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints

Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems

Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact

Schedule, assign or act on any required customer follow-up in accordance with call centre guidelines

Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity

Maintain confidentiality and integrity on the organization’s customers data

Accomplish adherence to work schedule.

Job Requirement:-

Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

SPM/STPM holders with at least two (2) years experience in Contact Centre environment.

Possess good interpersonal, communications and customer service skills

Able to commit to shift hours

IT savvy

Applicants must be willing to work in Petaling Jaya, Selangor

Preferably Junior Executives specializing in Customer Service or equivalent.

• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Have you worked in a call centre before?

What can I earn as a Customer Service Executive