Customer Service Executive (Call Center)

ALVA Holding Sdn Bhd; Malacca City; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Loans

Parking

EPF

Socso

Annual Leave

Incentive Trip

Hostel P

Job summary

ALVA Holding Sdn Bhd in Melaka is seeking a Customer Service Executive (Call Center) to handle inquiries via phone, WhatsApp, social media and other channels, and to manage a high volume of calls with professionalism.

You will respond to enquiries, feedback and complaints, provide accurate information, coordinate with departments for timely resolution, and help create an engaging experience for viewers and customers. Rotating shifts including weekends may apply.

Qualifications

• Open to SPM, Diploma or Degree holders in any discipline.
• Candidates with Live Host / Live Streaming experience are preferred.

Responsibilities

• Handle customer enquiries through phone calls, WhatsApp, social media and other channels.
• Manage a high volume of inbound and outbound calls professionally and efficiently.
• Respond to customer enquiries, feedback and complaints promptly.
• Provide accurate information and timely updates to customers.
• Interact with viewers in real time, respond to comments and maintain an engaging atmosphere.
• Follow up on customer issues and coordinate with relevant departments for timely resolution.
• Maintain a positive and professional customer experience.
• Work closely with managers and team members to achieve department objectives.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Time management

Team player

Education

SPM/Diploma/Degree

Job description

Customer Service Executive (Call Center)

Handle customer enquiries through phone calls, WhatsApp, social media, and other communication channels.

Manage a high volume of inbound and outbound calls professionally and efficiently.

Respond to customer enquiries, feedback, and complaints promptly.

Provide accurate information and timely updates to customers.

Interact with viewers in real time, respond to comments, answer questions, and maintain an engaging atmosphere.

Follow up on customer issues and coordinate with relevant departments to ensure timely resolution.

Maintain a positive and professional customer experience.

Work closely with managers and team members to achieve department objectives.

Perform other duties as assigned by management.

Job Requirements

Open to SPM, Diploma, or Degree holders in any discipline.

Candidates with Live Host / Live Streaming experience are preferred.

Pleasant personality with excellent interpersonal and communication skills.

Good command of Bahasa Malaysia and English, both written and spoken.

Able to communicate confidently and engage with customers/viewers.

Customer-oriented, proactive, and positive in handling customer enquiries and complaints.

Able to multitask, prioritize tasks, and manage time effectively.

Able to work independently and as part of a team.

Willing to work on rotating shifts, weekends, and public holidays.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• How would you rate your Bahasa Malaysia language skills?
• How many years' experience do you have as a Live Streaming Host?

ALVA is the largest automotive window films and car detailing service provider with outlets around Malaysia.

ALVA is the largest automotive window films and car detailing service provider with outlets around Malaysia.

Perks and benefits

• Medical
• Miscellaneous allowance
• Loans
• Parking
• EPF
• Socso
• Annual Leave
• Incentive Trip
• Hostel P

What can I earn as a Customer Service Executive