Customer Service Executive

Atlas Copco; Malaysia; Presencial; MYR 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group Hospitalization Scheme

Group Term Life Medical

Miscellaneous allowance

Descripción de la vacante

Atlas Copco in Malaysia is seeking a Customer Service Executive to support end-to-end customer service for equipment and spare parts orders. You will liaise with customers and business partners to ensure accurate interpretation, timely delivery, and invoicing, while coordinating with Sales, Supply Chain, Operations, and Technical teams to meet customer needs.

You will contribute to a high-quality product and solution delivery by fostering a strong customer-care culture and upholding Atlas

Formación

• Experience handling end-to-end customer service for orders.
• Ability to liaise with customers and business partners.
• Strong attention to accuracy in delivery and invoicing.

Responsabilidades

• Handle end-to-end customer service for equipment and spare parts orders.
• Liaise with customers and business partners to confirm requirements.
• Ensure accurate interpretation, timely delivery, and invoicing.
• Collaborate with Sales, Supply Chain, Operations, and Technical teams.

Conocimientos

Customer service

Order processing

Communication

Cross-functional collaboration

Descripción del empleo

Bring your curiosity to work as our next Customer Service Executive. You will be part of our Customer Service team reporting to the Customer Service Team Leader. In this role, your mission is to support the Group's vision of being “First in Mind and First in Choice” by fostering a strong customer-value and customer-care culture, while promoting Atlas Copco's core values of interaction, innovation, and commitment; manage end-to-end customer service by liaising with customers and business partners on equipment and spare parts orders, ensuring accurate interpretation, timely delivery, and invoicing, and collaborate closely with Sales, Supply Chain, Operations, and Technical teams to efficiently meet customer requirements and streamline the sales order process.

You will contribute directly to how we create high-quality products and solutions for our customers.

What we offer

• Group Hospitalization Scheme
• Group Term Life Medical
• Miscellaneous allowance

Our Mission

Atlas Copco's mission is to deliver sustainable profitable growth. This means innovating with a long term perspective to minimize environmental impact. It means making sure employees are safe and healthy and that the company stays lean and efficient. It also includes growing in a way that is ethical, showing respect in all our interactions and with zero tolerance for corruption throughout the value chain. This is why all employees in Group companies, as well as business partners, are expected to adhere to Atlas Copco Business Code of Practice. All employees are required to sign an annual compliance statement.

Company Culture

“We’re looking for help to think of “what’s next”, “what’s needed”, “what’s new”. We don’t want people to think outside the box. We want people who ask “what box?”

Atlas Copco Facts

2018 can be summarized as a successful, exciting and memorable year. Atlas Copco achieved record revenues, a record profit and continued to deliver value and innovation with the future in mind.

The company was founded in 1873, is based in Stockholm, Sweden. Atlas Copco has a global reach with sales in more than 180 countries. Sales and service is performed by employees with strong application and process knowledge. In 2018, Atlas Copco had revenues, MSEK 95 363 and 36 862 employees.

Learn more at atlascopcogroup.com

What can I earn as a Customer Service Executive