CUSTOMER SERVICE EXECUTIVE

Jobstreet Malaysia; Klang City; On-site; MYR 48,000 - 72,000; Full time

Job summary

Jora Malaysia is seeking a proactive Customer Service Executive to join its logistics team in Malaysia. You will handle customer enquiries via phone, email, and messaging, coordinate shipments, monitor delivery status, and ensure a smooth customer experience.

The ideal candidate has a diploma or bachelor’s in Business Administration, Logistics, or a related field, 1–3 years in customer service or logistics, and strong English and Bahasa Malaysia communication skills.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 1–3 years of experience in customer service, logistics, freight forwarding, transportation, or related industries preferred.
• Fresh graduates with good communication skills may be considered.
• Strong command of English and Bahasa Malaysia, Mandarin or other languages would be an added advantage.
• Good communication, interpersonal and problem-solving skills.

Responsibilities

• Handle customer enquiries via phone, email, WhatsApp, and other channels.
• Provide timely updates on shipment status, delivery schedules and logistics arrangements.
• Coordinate with internal departments, warehouse teams, drivers, transporters and others to resolve issues.
• Monitor shipments from collection to final delivery and follow up on delays or exceptions.
• Prepare and maintain shipping documents, delivery orders, invoices, quotations and other docs.
• Process customer orders and ensure accurate data entry into the system.
• Handle customer complaints professionally and provide solutions.
• Follow up on delivery discrepancies, damaged shipments, missing items and service issues.
• Maintain accurate customer records and document enquiries and complaints.
• Coordinate special delivery requirements and communicate instructions to operations.

Skills

Customer service

Logistics

Communication

Problem solving

Multitasking

Education

Diploma or Bachelor's Degree in Business Administration/Logistics/SCM

Tools

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a proactive and customer-focused Customer Service Executive to join our logistics team. The successful candidate will be responsible for handling customer enquiries, coordinating shipments, monitoring delivery status, and ensuring a smooth and positive customer experience.

Key responsibilities

Handle customer enquiries via phone, email, WhatsApp, and other communication channels.

Provide timely updates on shipment status, delivery schedules, and logistics arrangements.

Coordinate with internal departments, warehouse teams, drivers, transporters, and other relevant parties to resolve customer issues.

Monitor shipments from collection to final delivery and follow up on delays or exceptions.

Prepare and maintain shipping documents, delivery orders, invoices, quotations, and other relevant documentation.

Process customer orders and ensure accurate data entry into the company's system.

Handle customer complaints professionally and provide appropriate solutions.

Follow up on delivery discrepancies, damaged shipments, missing items, and other service-related issues.

Maintain accurate customer records and ensure proper documentation of enquiries and complaints.

Coordinate special delivery requirements and ensure customer instructions are communicated clearly to the operations team.

About you

Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.

1–3 years of experience in customer service, logistics, freight forwarding, transportation, or a related industry is preferred.

Fresh graduates with good communication skills may also be considered.

Good command of English and Bahasa Malaysia, both written and spoken. Mandarin or other languages would be an added advantage.

Good communication, interpersonal, and problem-solving skills.

Strong attention to detail and good organisational skills.

Able to multitask and work effectively in a fast-paced environment.

Comfortable handling customer complaints and resolving issues professionally.

Proficient in Microsoft Office, particularly Excel and Outlook.

Experience with logistics, transportation, warehouse, or ERP systems will be an advantage.