Customer Service (Bahasa+Thai+English)

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Sutherland Global Services Malaysia Sdn. Bhd. seeks a Thai-speaking Customer Support Agent to handle inquiries via phone and email, resolving issues and guiding customers through returns and claims.

You will work in a fast-paced BPO environment in Kuala Lumpur, providing high-quality service in Thai, Bahasa Melayu, and English. The role emphasizes rapid learning, strong communication, and a customer-centric approach to deliver exceptional experiences for clients across multiple industries.

Qualifications

• Must be a native Thai speaker and fluent in Bahasa Melayu and English.
• Proficient in written Thai, Bahasa Melayu, and English; able to type in all three languages.

Responsibilities

• Respond to consumer queries via voice (phone) and non-voice (email/webform).
• Resolve consumer complaints ensuring fair resolution.
• Process reimbursements and facilitate product returns and claims.
• Build relationships with consumers and drive brand advocacy through good experience.

Skills

Thai language

Bahasa Melayu

English language

Communication skills

Customer service mindset

Fast learner

Team player

Problem solving

Multilingual ability

Job description

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment.

Job Description

• Respond to consumer queries via voice (phone, inbound/outbound) and non-voice (email and webform).
• Resolve consumer complaints, ensuring fair and satisfactory resolution.
• Offering appropriate reimbursements and facilitating product return and consumer support throughout the inspection and claims process.
• Building relationships with consumers and driving brand advocacy by providing good consumer experience.
• Being crisis prepared and supportive during adverse events, providing effective solutions.

Requirements

• Native Thai speaker, fluent in Bahasa Melayu and English
• Proficiency in written Thai, Bahasa Melayu and English, with the ability to type in all three languages
• Customer-centric mindset with passion for delivering exceptional experiences
• Fast learner with the ability to embrace a fast-paced working environment
• Strong communication and interpersonal skills
• Good attitude, team player, detail-oriented, responsible and goal-focused
• Analytical thinking and strong problem-solving skills
• High sense of urgency and responsibility, with the ability to work independently
• Native and non native Thai are welcome to apply! *visa is sponsored.

Working hours

• Mon- Fri, 9am to 6pm.
• Public Holiday off (follow Thai holidays)

Business Support Services 101-1,000 employees

About us

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers' customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

About us

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers' customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.