Onsite Bilingual Customer Support Specialist (Cantonese/English)

Sutherland; Kampung Malaysia Tambahan; On-site; MYR 24,000 - 42,000; Full time

Job summary

Sutherland Global Services is hiring for a 100% onsite customer support role in Bangsar South, Kuala Lumpur. You will assist customers via live chat and calls, handling login issues, account and billing questions, and maintaining clear records. Strong Cantonese and English, plus Chinese writing skills, are essential.

The position requires a patient, problem-solving attitude and 1–2 years in customer service. Work schedule is 9am–9pm, 5 days on, 2 days off, onsite.

Qualifications

• Fluent spoken Cantonese and English; written Traditional Chinese
• 1–2 years in customer service preferred
• Positive, patient, problem-solving attitude

Responsibilities

• Support customers through live chat and inbound calls with warmth and care
• Resolve basic tech issues like login errors and device compatibility
• Assist customers with account and billing questions
• Keep accurate records of every interaction
• Stay updated on product updates and policies to provide correct answers

Skills

Cantonese

Traditional Chinese

English

Customer service mindset

Job description

Sutherland Global Services is hiring for a 100% onsite customer support role in Bangsar South, Kuala Lumpur. You will assist customers via live chat and calls, handling login issues, account and billing questions, and maintaining clear records. Strong Cantonese and English, plus Chinese writing skills, are essential.

The position requires a patient, problem-solving attitude and 1–2 years in customer service. Work schedule is 9am–9pm, 5 days on, 2 days off, onsite.