Consultant – Customer Service

Aitomic Jobs; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

Sutherland in Kuala Lumpur is seeking a Consultant – Customer Service to provide professional, empathetic live chat support. You will troubleshoot streaming-related issues, assist with account management and billing inquiries, and maintain precise customer interaction records.

The role requires fluent Indonesian and English communication, 1–2 years CSAT-focused experience, and a 40-hour work week with shifts from 9am to 11pm, including weekends, on-site in Bangsar South.

Qualifications

• Excellent communication skills in Indonesian and English (verbal and written).
• 1–2 years of CSAT-focused customer service experience preferred.
• Willing to work shifts 9am–11pm (including weekends) for 40 hours per week; on-site in Bangsar South, Kuala Lumpur.

Responsibilities

• Provide professional live chat support to customers.
• Troubleshoot common technical issues relating to streaming services (device compatibility, login errors).
• Guide customers through account management and billing inquiries.
• Maintain accurate records of customer interactions.
• Stay informed on product updates and policies to provide accurate information.

Skills

Indonesian language

English language

Communication skills

Job description

Consultant – Customer Service with Sutherland. Job Description: Provide professional and empathetic support to customers primarily via live chat with rare need to make outbound voice contacts (less than 1%) as of now. Troubleshoot common technical issues relating to content streaming services. For example: device compatibility and login errors. Guide customers through account management and billing inquiries. Maintain…

• Organization: Sutherland
• Country / coverage: Malaysia
• Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14, Malaysia
• Work arrangement: On-site
• Opportunity type: Tenders / Consultancies
• Sector: Business & Finance
• Compensation: Not specified
• Duration: Not specified

Description

Job Description: Provide professional and empathetic support to customers primarily via live chat with rare need to make outbound voice contacts (less than 1%) as of now. Troubleshoot common technical issues relating to content streaming services. For example: device compatibility and login errors. Guide customers through account management and billing inquiries. Maintain accurate records of customer interactions. Stay informed on product updates and policies to provide accurate information. Requirements: Excellent communication skills in Indonesian and English (verbal and written). Preferably 1 to 2 years of experience in CSAT-focused customer service. Willing to work on shifts 9am-11pm (including weekends). 5 working days, 2 days off (40 hours per week) Willing to work 100% Work from Office, onsite in Bangsar South, Kuala Lumpur. *There is no hybrid mode possible for the position.

Responsibilities

• Job Description: Provide professional and empathetic support to customers primarily via live chat with rare need to make outbound voice contacts (less than 1%) as of now.
• Troubleshoot common technical issues relating to content streaming services.
• For example: device compatibility and login errors.
• Guide customers through account management and billing inquiries.
• Maintain accurate records of customer interactions.
• Stay informed on product updates and policies to provide accurate information.

Requirements / Eligibility

• : Excellent communication skills in Indonesian and English (verbal and written).
• Preferably 1 to 2 years of experience in CSAT-focused customer service.
• Willing to work on shifts 9am-11pm (including weekends).
• 5 working days, 2 days off (40 hours per week) Willing to work 100% Work from Office, onsite in Bangsar South, Kuala Lumpur.
• *There is no hybrid mode possible for the position.