Customer Service & Business Support Executive

EzLaw International Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Gym access

Swimming pool

Company events

Overseas trips

Job summary

EzLaw International Sdn Bhd is expanding its dynamic team and seeks a motivated Customer Service & Business Support Executive to handle inquiries, scheduling, and client communications.

You will support marketing development, manage the front desk, and collaborate with internal teams to align sales strategies with client needs. English fluency is required, Mandarin is a plus, and training will be provided.

Qualifications

• Full time, part-time and freelance positions available.
• Minimum 1 year experience in related roles such as telesales, front desk or customer service.
• Fluent in English; Mandarin ability is an advantage.

Responsibilities

• Appointment Scheduling: secure meetings between potential clients and internal team, prepare briefs on client background.
• Lead Management and Follow-Up: track engagement stages and advance sales process.
• Client Relationship Development: build strong relationships and provide regular updates to clients.
• Collaboration with Internal Teams: align sales strategies with company objectives and client needs.
• Front Desk & Customer Database Management: manage enquiries and keep records in the database.
• Marketing/Business Support: assist online/offline marketing activities and events; training provided.

Skills

English fluency

Job description

Customer Service & Business Support Executive

We are currently expanding our dynamic team and are looking for a motivated and results-driven Customer Service & Business Support Executive. The ideal candidate will be a skilled communicator with a passion for incoming inquiry and a commitment to providing exceptional customer service and administrative support for our marketing development.

Responsibilities

• 1) Appointment Scheduling: Diligently work to secure meetings between potential clients and our internal team. This involves not only setting up the appointments but also preparing briefs for the team on the client's background and potential needs.
• 2) Lead Management and Follow-Up: Consistently follow up with incoming leads through a structured communication plan. This includes tracking the stages of engagement, assessing client interest levels, and employing techniques to advance the sales process.
• 3) Client Relationship Development: Foster strong, enduring relationships with clients by providing consistent, high-quality interactions. This includes understanding their ongoing needs, providing regular updates about our services, and being responsive to their inquiries.
• 4) Collaboration with Internal Teams: Work closely with other internal departments, to ensure alignment of sales strategies with overall company objectives and client needs.
• 5) Front Desk & Customer Database Management: Handle customer enquiries and calls while maintaining accurate records of customer interactions, information and preferences in the database.
• 6) Marketing/Business Support:Assistwith online or offline marketingactivities. For online business activities, candidates will be guided to prepare and upload social media contents.For offline marketing activities, candidate will be be guided in toassistin organising seminars,workshopsand company events. No experience is required as full guidance will be provided related to Marketing/Business Support.

Requirements

• 1) Full time/ Part-time/ Freelance positions available.
• 2) Candidates have minimum 1 year working industry in related position such as telesales, front desk or customer service.
• 3) Candidate to be fluent in English. Ability to speak mandarin is an advantage.

Why us?

• 1. Competitive & Rewarding Remuneration Structure: We offer a rewarding & lucrative remuneration structure (high basic + commission) that recognizes your effort and contributions. Beyond that, we are committed to helping you define and navigate your career path, aligning our resources to help you reach your career objectives.
• 2. Investment in People: We believe that our greatest asset is our team. We are committed to their professional growth, offering continuous learning opportunities and resources to enhance their skills and knowledge.
• 3. Embracing Technology: We leverage advanced technology to streamline processes, enhance productivity, and minimise the potential for human error. We continuously explore innovative tech solutions to make job not just easier, but more enjoyable.
• 4. Work Environment: Our office offers a pleasant, relaxed and comfortable working environment, with a friendly team and a positive atmosphere that encourages productivity and growth.
• 5. Work-Life Balance: We understand the importance of personal time and life outside work. We promote a balanced lifestyle, offering free access to well-equipped gym room, swimming pool, jacuzzi & sauna room, badminton court, tennis court, squash, table tennis, basketball court located at Mont Kiara & PJ Damansara. We regularly sponsored company activities & overseas trips.
• 6. Open-minded Management: Our management is dynamic, flexible, open-minded & solution oriented. We encourage communication for all aspects. We value and appreciate our staffs.
• 7. Positive Culture: We promote positive working culture & environment with friendly colleagues & teammates.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

EasyLaw is one of the first LegalTech company in Southeast Asia to deploy technology in the legal industry, to provide affordable and accessible LegalTech solution to the lawyers and people. We believe in constant improvement and innovation through technology and making technology and legal services Easy, Affordable, and Simple-to-You. EasyLaw is founded by group of entrepreneurs who are passionate in adopting technology to enable and enhance the legal industry, with the belief that the greatest asset of the company is our team & people. To make EasyLaw services better and more effective for clients’ use, we keep an open mind for novelty while investing and continuously equipping our team and people with skills, knowledge and resources to achieve the biggest goal together.

EasyLaw is one of the first LegalTech company in Southeast Asia to deploy technology in the legal industry, to provide affordable and accessible LegalTech solution to the lawyers and people. We believe in constant improvement and innovation through technology and making technology and legal services Easy, Affordable, and Simple-to-You. EasyLaw is founded by group of entrepreneurs who are passionate in adopting technology to enable and enhance the legal industry, with the belief that the greatest asset of the company is our team & people. To make EasyLaw services better and more effective for clients’ use, we keep an open mind for novelty while investing and continuously equipping our team and people with skills, knowledge and resources to achieve the biggest goal together.