Customer Support Executive

WOGI SDN BHD; Puchong; On-site; MYR 36,000 - 60,000; Full time

Job summary

WOGI SDN BHD is seeking a proactive Customer Support Executive to manage multi-channel inquiries and support daily operations. If you excel at structured problem-solving and take ownership of customer issues, you will thrive in our fast-paced environment.

You will respond via email, live chat, and social channels, escalate where needed, collaborate with internal teams, and share feedback to improve products and services.

Qualifications

• Minimum 1–2 years of hands-on customer support experience in e-commerce or digital services.
• Proficient in basic computer skills and MS Office; fast typing; Zendesk or similar helpdesk experience preferred.
• Excellent written and spoken English; Mandarin and Bahasa Malaysia is a strong advantage.

Responsibilities

• Respond to inquiries across email, live chat, and social channels promptly.
• Identify and escalate complex cases to specialized teams.
• Collaborate with internal teams to troubleshoot and deliver resolutions.
• Gather and share customer feedback with relevant departments to drive product improvements.
• Learn new products and system updates to maintain knowledge base.

Skills

Customer support

Multi-Channel Communication

Analytical thinking

Attention to detail

Independent work

Education

Diploma or Degree

Tools

Zendesk

Live chat tools

Microsoft Office

Typing

Job description

We are seeking a proactive, solution-oriented Customer Support Executive to handle multi-channel customer inquiries and support daily operations. If you excel at structured problem-solving, take full ownership of customer issues, and thrive in a fast-paced environment, we would love to hear from you.

Key Responsibilities

• Multi-Channel Communication: Promptly respond to client and customer inquiries across email, live chat, and social media channels.
• Smart Escalations: Identify and immediately escalated complex cases or serious complaints that require specialized support.
• Internal Collaboration: Partner with internal teams to troubleshoot and deliver the best possible resolutions for customer issues.
• Process Improvement: Spot recurring customer problems, report them to internal teams, and proactively suggest practical improvements.
• Professional Standards: Maintain a polite, helpful, and professional demeanor while strictly respecting client confidentiality at all times.
• Feedback Loop: Gather and share valuable customer feedback with relevant departments to help improve our products and services.
• Continuous Learning: Proactively familiarize yourself with new products, services, and system updates as they are introduced.

Key Requirements

• Experience: Minimum 1–2 years of hands‑on Customer Support experience in e-commerce or digital services.
• Technical & Tool Skills: Proficient in basic computer skills, Microsoft Office applications (Word, Excel, Outlook), and fast, accurate typing skills. Direct experience using helpdesk software (Zendesk, live chat tools) is strongly preferred.
• Core Competencies: Strong analytical thinking, attention to detail, and a logical approach to troubleshooting.
• Self-Drive & Focus: Ability to retain operational procedures, work independently with minimal supervision, and perform well under pressure.
• Language Skills: Excellent written and spoken English. Proficiency in Mandarin and Bahasa Malaysia is a strong advantage.
• Education: Post‑secondary qualification, Diploma, or Degree.

You will love this role if you are

• An owner. You take full responsibility for problems, double-check details before escalating, and drive tasks to completion by advocating for our values and culture, both internally and externally.
• Hungry to Learn: You actively seek out knowledge, take organized notes to retain processes, and bring a positive, self-driven attitude.

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