Software Support Team Lead (SaaS & Customer Success)

NEXIBLE SOLUTIONS SDN. BHD.; Kuala Lumpur; On-site; MYR 70,000 - 120,000; Full time

Benefits offered by this job

Modern Bangsar South office

Career growth opportunities

Friendly and collaborative culture

Job summary

NEXIBLE SOLUTIONS SDN. BHD. is seeking a Software Support Team Lead to manage our support desk, train clients, and ensure users get the most from our SaaS and AI-powered tools. A customer-first mindset and knack for troubleshooting are essential.

The role focuses on onboarding, proactive customer success, and collaborating with product and engineering teams to enhance the Outperform SaaS platform in a fast-growing Malaysian company located in Bangsar South City, KL.

Qualifications

• 2–4 years experience in Technical Support, Customer Success, or SaaS roles.
• Basic knowledge of HTML, CSS, JS, and willingness to learn AI/cloud tools.
• Patient, helpful, and enjoys teaching others.
• Strong problem‑solving mindset.

Responsibilities

• Manage and lead the support desk, ensuring all client queries (email, phone, chat) are resolved quickly and professionally.
• Act as a Customer Success partner by proactively helping clients use the software effectively.
• Conduct onboarding and training sessions for new clients.
• Troubleshoot technical issues including setup, integrations, and bugs.
• Maintain and update CRM/ticketing systems to track all client requests.
• Share customer feedback with internal teams to improve AI and CRM features.

Skills

Technical Support

Customer Success

SaaS

Job description

Software Support Team Lead (SaaS & Customer Success)

Location: Bangsar South City, KL

Type: Full-Time

Are you a technical problem-solver who loves helping customers succeed? We are looking for a Software Support Team Lead to manage our support desk, train our clients, and ensure every user gets the most out of our SaaS and AI‑powered tools.

If you have a customer‑first mindset and a knack for troubleshooting, we want to meet you!

What You’ll Do:

Manage and lead the support desk, ensuring all client queries (email, phone, chat) are resolved quickly and professionally

Act as a Customer Success partner by proactively helping clients use the software effectively

Conduct onboarding and training sessions for new clients

Troubleshoot technical issues including setup, integrations, and bugs

Maintain and update CRM/ticketing systems to track all client requests

Share customer feedback with internal teams to improve AI and CRM features

Who You Are:

2–4 years experience in Technical Support, Customer Success, or SaaS roles

Basic knowledge of HTML, CSS, JS, and willingness to learn AI/cloud tools

Patient, helpful, and enjoys teaching others

Strong problem‑solving mindset

Why Join Us:

Modern office in Bangsar South (easy LRT access)

Exposure to AI automation & CRM tools

Career growth opportunities in a fast‑growing company

Friendly and collaborative work culture

Nexible Solutions is an award‑winning homegrown Malaysian company that is revolutionizing the South East Asia market with our state‑of‑the‑art Outperform Saas platform, driven by advanced AI capabilities. Our Outperform platform is renowned for providing cutting‑edge AI solutions and highly efficient Leads Management Systems, catering to the needs of enterprise companies across South East Asia. At the forefront of technological innovation, we are experiencing exponential growth and actively seeking passionate individuals with a deep affinity for AI and cloud computing to join our esteemed team. Join us in shaping the future of AI‑driven solutions as we continue to push the boundaries of what is possible in the industry.

Nexible Solutions is an award‑winning homegrown Malaysian company that is revolutionizing the South East Asia market with our state‑of‑the‑art Outperform Saas platform, driven by advanced AI capabilities. Our Outperform platform is renowned for providing cutting‑edge AI solutions and highly efficient Leads Management Systems, catering to the needs of enterprise companies across South East Asia. At the forefront of technological innovation, we are experiencing exponential growth and actively seeking passionate individuals with a deep affinity for AI and cloud computing to join our esteemed team. Join us in shaping the future of AI‑driven solutions as we continue to push the boundaries of what is possible in the industry.