Customer Service Associate

Ricebowl; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Ricebowl Malaysia is seeking a proactive Customer Service Representative to join our Kuala Lumpur team. You will handle inquiries via phone, email, and chat, and provide accurate information about our products and policies.

With at least 1 year of experience, you will maintain records, identify trends, and strive to achieve satisfaction targets while delivering friendly, customer-centric support.

Qualifications

• High school diploma or equivalent; further education is a plus.
• At least 1 year of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Proficiency with customer support software and tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and conflict-resolution skills.
• Customer-centric mindset with a passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department.
• Provide accurate information about products, services, and company policies.
• Maintain customer records and update account information.
• Identify and report trends in customer issues to improve service quality.
• Follow communication procedures, guidelines, and policies.
• Achieve customer satisfaction targets and key performance indicators.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Education

High school diploma

Further education a plus

Tools

CRM software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

High school diploma or equivalent; further education is a plus.

Minimum of 1 year of relevant experience in customer service or a related field.

Excellent communication and interpersonal skills.

Proficiency in using customer support software and tools.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving and conflict-resolution skills.

Customer-centric mindset with a passion for helping others.

Requirement

• High school diploma or equivalent; further education is a plus.
• Minimum of 1 year of relevant experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Proficiency in using customer support software and tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and conflict-resolution skills.
• Customer-centric mindset with a passion for helping others.

Responsibility

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department.
• Provide accurate information about products, services, and company policies.
• Maintain customer records and update account information.
• Identify and report trends in customer issues to improve service quality.
• Follow communication procedures, guidelines, and policies.
• Achieve customer satisfaction targets and key performance indicators.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance