Client Service Representative

Ricebowl; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Ricebowl in Kuala Lumpur is seeking a customer service professional to handle inquiries via phone, email, and chat. The role emphasizes timely, professional responses and accurate information on products, services, and company policies.

The ideal candidate demonstrates excellent communication, strong interpersonal skills, and a customer-centric mindset, with proficiency in using support software to maintain records and meet KPIs.

Qualifications

• Requires high school diploma or equivalent; further education is a plus.
• At least 1 year of relevant experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Proficiency with customer support software and tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and conflict-resolution abilities.
• Customer-centric mindset with a passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department.
• Provide accurate information about products, services, and company policies.
• Maintain customer records and update account information.
• Identify and report trends in customer issues to improve service quality.
• Follow communication procedures, guidelines, and policies.
• Achieve customer satisfaction targets and key performance indicators.

Skills

High school diploma or equivalent (edu

1 year of relevant customer service

Excellent communication

Interpersonal skills

Proficiency with customer support

Multitasking and time management

Problem-solving and conflictResolution

Customer-centric mindset

Education

High school diploma

Further education is a plus

Tools

Customer support software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

High school diploma or equivalent; further education is a plus.

Minimum of 1 year of relevant experience in customer service or a related field.

Excellent communication and interpersonal skills.

Proficiency in using customer support software and tools.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving and conflict-resolution skills.

Customer-centric mindset with a passion for helping others.

Requirement

• High school diploma or equivalent; further education is a plus.
• Minimum of 1 year of relevant experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Proficiency in using customer support software and tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and conflict-resolution skills.
• Customer-centric mindset with a passion for helping others.

Responsibility

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department.
• Provide accurate information about products, services, and company policies.
• Maintain customer records and update account information.
• Identify and report trends in customer issues to improve service quality.
• Follow communication procedures, guidelines, and policies.
• Achieve customer satisfaction targets and key performance indicators.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance