Customer Service Representative

Agensi Pekerjaan Rosa Kowell Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Jora Malaysia is hiring a customer service professional in Kuala Lumpur to support inquiries via phone, email, and live chat, ensuring timely and accurate responses. You will maintain CRM records, assist with orders, and collaborate with the team to improve service quality.

The ideal candidate has 1–3 years of experience, a relevant degree, excellent communication skills, and CRM proficiency. Healthcare exposure is a plus.

Qualifications

• Bachelor's degree or diploma in business/admin or communications preferred.
• 1–3 years experience in customer service, support, or call centre.
• Excellent verbal and written communication with strong interpersonal skills.
• Proficiency in CRM and Microsoft Office.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about company services, products, and policies, guiding customers through processes and offering solutions.
• Maintain detailed records of customer interactions and complaints in the CRM system.
• Identify and escalate priority issues to internal teams when necessary.
• Assist in gathering customer feedback to support service improvement initiatives.
• Process customer requests, orders, or applications accurately and efficiently.
• Collaborate with team members to share best practices and sustain a productive environment.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Analytical thinking

Problem solving

Education

Bachelor's Degree or Diploma in Business Administration, Communications, or related field

Tools

CRM software

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bachelor's Degree or Diploma in Business Administration, Communications, or a related field is preferred.

Minimum 1–3 years of experience in customer service, customer support, or a call centre environment.

Excellent verbal and written communication skills with strong interpersonal abilities.

Strong analytical and problem-solving skills with meticulous attention to detail.

Proven ability to manage multiple tasks, prioritise responsibilities, and work efficiently under pressure.

Proficiency in Customer Relationship Management (CRM) and Microsoft.

Experience in the healthcare or relevant industry will be an added advantage.

Requirement

• Bachelor's Degree or Diploma in Business Administration, Communications, or a related field is preferred.




• Minimum 1–3 years of experience in customer service, customer support, or a call centre environment.




• Excellent verbal and written communication skills with strong interpersonal abilities.




• Strong analytical and problem‑solving skills with meticulous attention to detail.




• Proven ability to manage multiple tasks, prioritise responsibilities, and work efficiently under pressure.




• Proficiency in Customer Relationship Management (CRM) and Microsoft.




• Experience in the healthcare or relevant industry will be an added advantage.

Responsibility

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner, addressing their needs and resolving issues effectively.




• Provide accurate information about company services, products, and policies, guiding customers through processes and offering solutions.




• Maintain detailed records of customer interactions, transactions, comments, and complaints, ensuring all information is logged accurately in the CRM system.




• Identify and elevate priority issues to the appropriate internal teams or supervisors when necessary, following established escalation procedures.




• Assist in gathering customer feedback and insights to contribute to service improvement initiatives and enhance overall customer satisfaction.




• Process customer requests, orders, or applications accurately and efficiently, ensuring all necessary documentation is completed.




• Collaborate with team members to share best practices and contribute to a positive and productive work environment.

Benefits

• EPF


• SOCSO


• Annual Leave


• Medical Leave


• Health Insurance