CUSTOMER SERVICE REPRESENTATIVE

TKS Capital Holdings; Ayer Keroh; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Annual Bonus

Training Provided

Job summary

Jora Malaysia is seeking a customer service representative in Malaysia (Ayer Keroh area). The role requires 1-2 years of experience in customer service and a minimum of SPM or equivalent. You must be able to work shifts, weekends, and public holidays to support daily operations.

Responsibilities include handling inquiries, processing feedback, and maintaining courteous service. The position offers opportunity to grow within a busy contact center and requires strong communication and

Qualifications

• Minimum SPM or equivalent.
• 1-2 years experience in customer service.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Monitor daily operations and ensure smooth workflow.
• Handle customer inquiries, feedback, and complaints; escape when needed
• Report machine faults, breakdowns, and incidents via ticketing system
• Perform basic documentation and reporting tasks
• Monitor CCTV attentively and ensure safety compliance

Skills

Customer service

Education

SPM or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

- 1-2 years experience in customer service

- Able to work shifts, weekends, and public holidays

Requirement

• - Minimum SPM or equivalent
• - 1-2 years experience in customer service
• - Able to work shifts, weekends, and public holidays

Responsibility

• - Monitor daily operations and ensure smooth workflow
• - Handle customer inquiries, feedback, and complaints; escape when needed
• - Report machine faults, breakdowns, and incidents via ticketing system
• - Perform basic documentation and reporting tasks
• - Monitor CCTV attentively and ensure safety compliance

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Annual Bonus
• Training Provided