Customer Services Manager

Job Search Asia; Kuala Lumpur; On-site; MYR 39,000 - 78,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Job summary

Jora Malaysia is seeking a capable customer support supervisor to lead a fast-paced team handling inquiries via phone, email, live chat, and social media in a multilingual environment.

Ideal candidates have a high school diploma with English, Mandarin, and Malay proficiency, strong listening skills, and experience with CRM tools and MS Office/Google Workspace. This role emphasizes problem-solving, time management, and opportunities for professional growth.

Qualifications

• High school diploma or equivalent; degree in Communications, Business, or related fields is advantageous.
• Strong verbal and written abilities with active listening; proficiency in English, Mandarin, and Malay required.
• Familiarity with CRM tools (e.g., hotel software) and MS Office/Google Workspace preferred
• Emotional intelligence, patience, and composure in challenging interactions.
• Ability to multitask, prioritize, and manage time effectively in fast-paced environments.
• Opportunities for advancement and professional development.

Responsibilities

• Lead the support team in handling high volumes of inquiries across phone, email, live chat, and social media.

Skills

Active listening

Multilingual (English/Mandarin/Malay)

CRM proficiency

Time management

Education

High school diploma

Degree in Communications/Business advantageous

Tools

CRM software

MS Office/Google Workspace

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

High school diploma or equivalent; degree in Communications, Business, or related fields is advantageous.

Strong verbal and written abilities with active listening; proficiency in English, Mandarin, and Malay required.

Familiarity with CRM tools (e.g., hotel software) and MS Office/Google Workspace preferred

Emotional intelligence, patience, and composure in challenging interactions.

Ability to multitask, prioritize, and manage time effectively in fast-paced environments.

Opportunities for advancement and professional development.

Requirement

• High school diploma or equivalent; degree in Communications, Business, or related fields is advantageous.
• Strong verbal and written abilities with active listening; proficiency in English, Mandarin, and Malay required.
• Familiarity with CRM tools (e.g., hotel software) and MS Office/Google Workspace preferred
• Emotional intelligence, patience, and composure in challenging interactions.
• Ability to multitask, prioritize, and manage time effectively in fast-paced environments.
• Opportunities for advancement and professional development.

Responsibility

• Lead the support team in handling high volumes of inquiries across phone, email, live chat, and social media.
• Diagnose customer needs and complaints, delivering accurate and complete solutions promptly.
• Document customer interactions, update accounts, and manage records within CRM systems.
• Identify complex cases and coordinate with internal teams such as technical support or billing, while keeping customers informed.
• Gather insights from customers and share with management to enhance products and service quality.

Benefits

• EPF
• SOCSO
• EIS