Customer Service Assistant (FCL)

Asia Shipping & Forwarding (Sabah) Sdn Bhd; West Coast Division; On-site; MYR 22,000 - 33,000; Full time

Job summary

Asia Shipping & Forwarding (Sabah) Sdn Bhd is seeking a proactive Customer Service Assistant to support daily emails, handle inquiries, and organize shipping files. You will coordinate with customers, agents, drivers, and warehouse teams to ensure accurate documentation and timely updates.

Fresh graduates are welcome; prior shipping or logistics experience is a plus. Strong English and Bahasa Malaysia communication, basic computer skills, and the ability to work independently and handle multiple

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in shipping, freight forwarding, logistics, or customer service is advantageous.
• Good communication and interpersonal skills.
• Able to communicate effectively in English and Bahasa Malaysia; other languages are an added advantage.
• Basic computer skills, including Microsoft Office, email, and WhatsApp.
• Able to work independently, manage multiple tasks, and meet deadlines.
• Responsible, organised, detail-oriented, and willing to learn.

Responsibilities

• Handle daily emails and customer enquiries.
• Open and manage job files and documentation.
• Monitor vessel ETA and shipment status.
• Arrange DO collection and container delivery.
• Coordinate with customers, agents, drivers, and warehouse.
• Update customers and agents via email and WhatsApp.
• Check and complete shipping documents and clearances.
• Scan, upload, and maintain documents in Google Drive.
• Ensure all jobs and documents are properly completed and filed.
• Follow up on shipment progress and ensure timely updates are provided to relevant parties.
• Assist with daily FCL operations and other administrative tasks as assigned.
• Maintain good communication and coordination with internal and external parties.

Skills

Communication skills

Interpersonal skills

Time management

Basic computer literacy

Tools

Microsoft Office

Email

WhatsApp

Job description

Handle daily emails and customer enquiries.

Open and manage job files and documentation.

Monitor vessel ETA and shipment status.

Arrange DO collection and container delivery.

Coordinate with customers, agents, drivers, and warehouse.

Update customers and agents via email and WhatsApp.

Check and complete shipping documents and clearances.

Scan, upload, and maintain documents in Google Drive.

Ensure all jobs and documents are properly completed and filed.

Follow up on shipment progress and ensure timely updates are provided to relevant parties.

Assist with daily FCL operations and other administrative tasks as assigned.

Maintain good communication and coordination with internal and external parties.

Requirements:

Fresh graduates are encouraged to apply.

Candidates with experience in shipping, freight forwarding, logistics, or customer service will have an advantage.

Good communication and interpersonal skills.

Able to communicate effectively in English and Bahasa Malaysia; other languages are an added advantage.

Basic computer skills, including Microsoft Office, email, and WhatsApp.

Able to work independently, manage multiple tasks, and meet deadlines.

Responsible, organised, detail-oriented, and willing to learn.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a customer service assistant? Which of the following types of qualifications do you have? Which of the following Microsoft Office products are you experienced with? How would you rate your Bahasa Malaysia language skills?

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What can I earn as a Customer Service Assistant