CUSTOMER SERVICE

Private Advertiser; Bayan Lepas; On-site; MYR 36,000 - 58,000; Full time

Job summary

Private Advertiser is seeking a customer service-oriented professional in Penang to handle inquiries, coordinate with departments and authorities, and assist with work permit applications. You will maintain records, manage communications, and ensure timely resolution of issues while building strong relationships with customers.

The role welcomes fresh graduates and values experience in customer service, recruitment, or foreign worker management.

Qualifications

• Strong communication and interpersonal skills.
• Proficiency in English and Bahasa Malaysia; Mandarin is a plus.
• Ability to work independently and as part of a team.
• Fresh graduates are encouraged to apply.
• Experience in customer service, recruitment, or foreign worker management is advantageous.

Responsibilities

• Handle customer enquiries and provide timely assistance and follow-up.
• Coordinate with internal departments, agents, and relevant authorities on customer requests.
• Assist with work permit applications, documentation, and application status follow-up.
• Keep customers updated on recruitment, work permit, and service progress.
• Handle customer complaints and coordinate with relevant teams to resolve issues.
• Maintain proper customer records, documents, and communication records.
• Build and maintain good relationships with existing customers.
• Ensure customer requests are handled professionally and within the required timeline.
• Perform other customer service and administrative duties as assigned.

Skills

Communication

Interpersonal skills

English

Bahasa Malaysia

Mandarin (adv)

Independent worker

Team player

Fresh graduates welcomed

Customer service experience

Job description

Handle customer enquiries and provide timely assistance and follow-up.

Coordinate with internal departments, agents, and relevant authorities on customer requests.

Assist with work permit applications, documentation, and application status follow-up.

Keep customers updated on recruitment, work permit, and service progress.

Handle customer complaints and coordinate with relevant teams to resolve issues.

Maintain proper customer records, documents, and communication records.

Build and maintain good relationships with existing customers.

Ensure customer requests are handled professionally and within the required timeline.

Perform other customer service and administrative duties as assigned.

REQUIREMENTS

• Good communication and interpersonal skills.
• Able to communicate in English and Bahasa Malaysia. Mandarin is an added advantage.
• Able to work independently and as part of a team.
• Fresh graduates are encouraged to apply.
• Experience in customer service, recruitment, or foreign worker management will be an added advantage.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?
• Do you have Complaint Handling experience?