Customer Service Assistant

PDS International Pte Ltd; Iskandar Puteri; On-site; MYR 33,000 - 56,000; Full time

Job summary

PDS International is a PPE specialist in Malaysia seeking a Customer Service Assistant to support customers, respond to requests, and coordinate orders and delivery. You will handle calls, resolve issues promptly, and maintain relationships through after-sales service and support.

Role requires customer-centricity, 1–2 years of relevant experience, and strong skills in order fulfilment, invoicing, and back-order tracking, with proficiency in Outlook, Excel, and Word.

Qualifications

• Customer centric mindset with focus on service excellence.
• 1–2 years of relevant work experience.
• Strong knowledge of order fulfilment: processing, invoicing and back order tracking, logistics.
• Proficient with Microsoft Outlook, Excel and Word.
• Good numerical sense and ability to multitask.

Responsibilities

• Serve potential and satisfied customers, providing timely information.
• Coordinate orders and delivery; handle calls and queries from customers.
• Build rapport with customers through regular after-sales service and support.
• Ensure timely and accurate order processing and follow-up on back orders.
• Provide product recommendations and update customers on order status.

Skills

Customer service

Communication

Multitasking

Tools

Outlook

Excel

Word

Job description

PDS International is a committed Personal Protective Equipment (PPE) Specialist with the mission to empower all businesses with the innovation and knowledge to keep their workplace health and safety in check. We have expanded regionally in SE Asia and we are looking for enthusiastic and dynamic Customer Service Assistant to be part of our team.

Job Responsibilities

Serving potential and satisfied customers, providing timely responses to requests for information, coordinating orders and delivery.

Handle incoming calls and queries from customers and ensure that issues, concerns, and/or questions are resolved promptly and thoroughly.

Build rapport and maintain good relationships with customers through regular after sales service, communication and support.

Ensure delivery of excellent customer service through timely and accurate processing of orders, close follow up on back orders.

Provide appropriate product recommendations/alternatives, and update customers promptly on their order status.

Requirements

Customer centric with strong focus on service excellence.

With 1-2 years of relevant work experiences.

Possess strong working knowledge in order fulfillment: order processing, invoicing and back order tracking, logistics arrangements.

Able to use Microsoft computer applications (Outlook, Excel and Word).

Good with numbers and good multi-tasking skills.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service assistant?
• Which of the following types of qualifications do you have?

What can I earn as a Customer Service Assistant