Cutomer Service Executive

Perfect Pentagon Sdn Bhd; Petaling Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

Perfect Pentagon Sdn Bhd, based in Petaling Jaya, is seeking a Customer Service Executive to support customers and distributors. You will handle orders, inquiries, product information, and issue resolution while maintaining records and assisting with stock and reports.

Fresh graduates are welcome to apply, and strong multilingual communication is valued. Join a dynamic team and contribute to daily operations, ensuring quality service and seamless processes across channels including phone, email,

Qualifications

• Minimum STPM, Diploma, or Degree in a related field.
• Fresh graduates are encouraged to apply.
• Good communication skills in Mandarin, English, and Bahasa Malaysia.
• Computer literate with Microsoft Office and company systems.
• Strong customer service, communication, and problem-solving skills.
• Responsible, hardworking, and able to work independently.

Responsibilities

• Process customer orders, sales transactions, exchanges, refunds, and payment collections.
• Respond to customer and distributor inquiries via phone, email, chat, and walk-in professionally and promptly.
• Provide product information and recommend suitable products or packages.
• Handle customer feedback, complaints, and escalated cases to ensure timely resolution.
• Maintain accurate customer and distributor records in the system.
• Prepare sales and operational reports and monitor distributor performance.
• Assist with stock checks, inventory reporting, and other administrative tasks.
• Support the Operations Manager and perform ad hoc duties as assigned.

Skills

Customer service

Communication

Problem solving

Multilingual

Education

STPM/Diploma/Degree in related field

Tools

Microsoft Office

Job description

We are looking for a customer-focused and proactive Customer Service Executive to provide excellent support to our customers and distributors while ensuring smooth daily operations.

Key responsibilities

Process customer orders, sales transactions, exchanges, refunds, and payment collections.

Respond to customer and distributor inquiries via phone, email, chat, and walk-in professionally and promptly.

Provide product information and recommend suitable products or packages.

Handle customer feedback, complaints, and escalated cases to ensure timely resolution.

Maintain accurate customer and distributor records in the system.

Prepare sales and operational reports and monitor distributor performance.

Assist with stock checks, inventory reporting, and other administrative tasks.

Support the Operations Manager and perform ad hoc duties as assigned.

About you

Minimum STPM, Diploma, or Degree in a related field.

Fresh graduates are encouraged to apply.

Good communication skills in Mandarin, English, and Bahasa Malaysia.

Computer literate with Microsoft Office and company systems.

Strong customer service, communication, and problem-solving skills.

Responsible, hardworking, and able to work independently.

Perfect Pentagon Sdn Bhd is the Malaysia branch of Perfect International, a leading direct selling enterprise with over 20 years of experience. Specializing in wellness, beauty, home care, and consumer products, the company is supported by strong R&D capabilities, advanced manufacturing facilities, and innovative technology. Based in Petaling Jaya and working closely with its regional hub in Hong Kong, Perfect Pentagon is committed to delivering quality products and excellent service while upholding its core values of Caring, Sharing, Integrity, Responsibility, Quality, and Service.

Perfect Pentagon Sdn Bhd is the Malaysia branch of Perfect International, a leading direct selling enterprise with over 20 years of experience. Specializing in wellness, beauty, home care, and consumer products, the company is supported by strong R&D capabilities, advanced manufacturing facilities, and innovative technology. Based in Petaling Jaya and working closely with its regional hub in Hong Kong, Perfect Pentagon is committed to delivering quality products and excellent service while upholding its core values of Caring, Sharing, Integrity, Responsibility, Quality, and Service.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Service Executive?
• Which of the following types of qualifications do you have?
• Do you have Record Keeping experience?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your Bahasa Malaysia language skills?