Customer Service Coordinator

Eastern Harvest Foods (Singapore) Pte Ltd; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

Eastern Harvest Foods (Singapore) Pte Ltd is seeking a proactive Customer Service Coordinator in Malaysia to handle order processing, inquiries, and documentation. You will liaise with Sales, Warehouse, Logistics to ensure timely fulfilment and maintain accurate records.

The role requires 1-2 years of relevant experience, good English communication, and a detail-oriented approach. Shift options include AM and PM, with night shift allowance as stated. Training provided.

Qualifications

• Minimum SPM qualification; Diploma or equivalent is an added advantage.
• 1–2 years of working experience in customer service, sales coordination, or administration is preferred.
• Good communication skills in English with the ability to communicate effectively with customers and internal teams.
• Good customer service attitude with strong interpersonal and problem-solving skills.
• Well-organized, detail-oriented, and able to handle multiple tasks.

Responsibilities

• Process customer sales orders accurately and promptly.
• Update and track sales orders in the ERP system.
• Prepare delivery orders, invoices, credit notes, and related documents.
• Coordinate with Sales, Warehouse, Logistics, and other departments for order fulfilment.
• Handle customer enquiries through phone, email, fax, and walk-ins.
• Support indoor sales activities and customer order fulfilment.
• Maintain accurate customer records and documentation.
• Provide administrative support to the Manager and team.
• Perform other duties assigned by Management.

Skills

Customer service

Sales coordination

Administration

Communication

Education

SPM qualification

Diploma or equivalent

Job description

Process customer sales orders accurately and promptly.

Update and track sales orders in the ERP system.

Prepare delivery orders, invoices, credit notes, and related documents.

Coordinate with Sales, Warehouse, Logistics, and other departments for order fulfilment.

2. Customer Service Support

Handle customer enquiries through phone, email, fax, and walk-ins.

Provide timely responses and updates to customers.

Support indoor sales activities and customer order fulfilment.

Follow up on customer requests and resolve issues with relevant teams.

3. Administrative Support

Maintain accurate customer records and documentation.

Provide administrative support to the Manager and team.

Perform other duties assigned by Management.

Job Requirements:

Min SPM qualification; Diploma or equivalent qualification is an added advantage.

Min 1-2 years of working experience in customer service, sales coordination, or administration is preferred.

Good communication skills in English with the ability to communicate effectively with customers and internal teams.

Good customer service attitude with strong interpersonal and problem-solving skills.

Well-organized, detail-oriented, and able to handle multiple tasks.

Responsible, hardworking, and willing to learn.

Working Hours: AM or PM shift options:

AM shift:

PM shift: (night shift allowance will be provided)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service coordinator?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?

What can I earn as a Customer Service Coordinator