Customer Service (RM2800 - RM3400)

Agensi Pekerjaan Asia Recruit Sdn Bhd; Petaling Jaya; On-site; MYR 22,000 - 36,000; Full time

Job summary

Agensi Pekerjaan Asia Recruit Sdn Bhd is seeking a dynamic customer service professional in Malaysia to handle inquiries via calls, email, and live chat. You will assist customers with product and service information, billing, and account questions, ensuring a positive experience.

The role requires at least 1 year in a contact centre or customer service environment, with English proficiency and willingness to work in shift rotations. Malaysians only, local recruitment.

Qualifications

• Minimum 1 year experience in customer service or BPO environments.
• Proficient in English.

Responsibilities

• Handle customer enquiries via inbound calls, email, and live chat.
• Provide accurate information and resolve issues to ensure positive experiences.
• Escalate complex cases to relevant departments for faster resolution.
• Assist customers with product/service, billing, and account-related questions.
• Identify opportunities to upsell and cross-sell relevant products or services.
• Collaborate with team members to meet service quality targets.

Skills

Customer service

Call center experience

Upselling & cross-selling

Education

SPM

Diploma

Degree

Job description

Handle incoming customer enquiries through various channels, including inbound calls, email and live chat, in a prompt, professional and efficient manner.

Assist customers with general enquiries relating to products, services, transactions, accounts, billing, payments, promotions and service-related matters.

Provide accurate information, guidance and solutions to ensure a positive customer experience.

Attend to customer complaints, follow up on outstanding issues and ensure timely resolution to achieve customer satisfaction.

Perform basic troubleshooting and assist customers with relevant service or transaction-related issues.

Escalate complex cases, urgent requests and unresolved issues to the relevant departments for further investigation and resolution.

Work closely with team members and team leaders to achieve service quality, productivity and operational targets.

Identify opportunities to improve customer service processes and recommend appropriate improvements.

Promote relevant products and services through upselling and cross-selling, where applicable, while offering suitable alternatives to customers.

Participate in ad hoc assignments and projects as required.

Perform any other duties and responsibilities assigned by the Team Leader or Management.

Job Requirements

Minimum SPM, Diploma or Degree holder with minimum of 1 year experience

Experienced in contact centre/customer service/ customer support /BPO working environment.

Must be proficient in English.

Only Malaysians citizens are eligible to apply.

Willing to work in shift & rotation basis.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in a Customer Service Role?
• Do you have customer service experience?
• Have you worked in a call centre before?

Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

Our established client is looking for dynamic and result oriented candidate to fill their current job opening.