Customer Care & Order Fulfillment Specialist

PDS International Pte Ltd; Iskandar Puteri; On-site; MYR 33,000 - 56,000; Full time

Job summary

PDS International is a PPE specialist in Malaysia seeking a Customer Service Assistant to support customers, respond to requests, and coordinate orders and delivery. You will handle calls, resolve issues promptly, and maintain relationships through after-sales service and support.

Role requires customer-centricity, 1–2 years of relevant experience, and strong skills in order fulfilment, invoicing, and back-order tracking, with proficiency in Outlook, Excel, and Word.

Qualifications

• Customer centric mindset with focus on service excellence.
• 1–2 years of relevant work experience.
• Strong knowledge of order fulfilment: processing, invoicing and back order tracking, logistics.
• Proficient with Microsoft Outlook, Excel and Word.
• Good numerical sense and ability to multitask.

Responsibilities

• Serve potential and satisfied customers, providing timely information.
• Coordinate orders and delivery; handle calls and queries from customers.
• Build rapport with customers through regular after-sales service and support.
• Ensure timely and accurate order processing and follow-up on back orders.
• Provide product recommendations and update customers on order status.

Skills

Customer service

Communication

Multitasking

Tools

Outlook

Excel

Word

Job description

PDS International is a PPE specialist in Malaysia seeking a Customer Service Assistant to support customers, respond to requests, and coordinate orders and delivery. You will handle calls, resolve issues promptly, and maintain relationships through after-sales service and support.

Role requires customer-centricity, 1–2 years of relevant experience, and strong skills in order fulfilment, invoicing, and back-order tracking, with proficiency in Outlook, Excel, and Word.