Customer Service Analyst I — Mandarin Bilingual

Citigroup Inc.; George Town; On-site; MYR 36,000 - 54,000; Full time

Job summary

Citigroup Inc. in Malaysia is seeking an entry-level Customer Service Analyst 1 to assist in customer-related activities and provide resolutions in coordination with the Customer Service team. The role aims to address external customer issues and provide ongoing support.

Mandatory Mandarin literacy (write, read & converse). Responsibilities include serving as a single point of contact for internal partners and external clients, responding to inquiries, conducting analyses, communicating

Qualifications

• 1-2 years of work experience
• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Clear and concise written and verbal communication
• Delivers high-quality customer service with focus on building client relationships

Responsibilities

• Serve as single point of contact for internal partners and external clients
• Ensure customer inquiries are answered in a timely, compliant manner
• Conduct analyses to address client needs
• Communicate resolutions to clients
• Assess risk and maintain firm reputation by complying with laws and regulations

Skills

Mandarin literacy

Communication

Analytical thinking

Risk awareness

Education

Bachelor's degree

Job description

Citigroup Inc. in Malaysia is seeking an entry-level Customer Service Analyst 1 to assist in customer-related activities and provide resolutions in coordination with the Customer Service team. The role aims to address external customer issues and provide ongoing support.

Mandatory Mandarin literacy (write, read & converse). Responsibilities include serving as a single point of contact for internal partners and external clients, responding to inquiries, conducting analyses, communicating