Customer Service Analyst 1 - (Mandarin literate)

Citi; Balik Pulau; Sur place; MYR 45 000 - 71 000; Plein temps

Résumé du poste

Citi is seeking an entry-level Customer Service Analyst in Malaysia to assist in customer activities and coordinate with the Service team to resolve issues, while upholding compliance.

You will serve as liaison for internal partners and external clients, analyze needs, communicate resolutions, and support risk-aware decision making in line with firm policies.

Qualifications

• 1-2 years of work experience.
• Experience in customer service.
• Proven investigative, analytical and risk management skills.
• Mandatory mandarin literate. Write, read & converse.

Responsabilités

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
• Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
• Conduct necessary analyses to address client needs.
• Communicate resolutions to clients.
• Assess risk in business decisions, uphold Citigroup policies, escalate and report control issues with transparency.

Connaissances

Customer service

Mandarin

Analytical skills

Communication

Formation

Bachelor's degree

Description du poste

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Mandatory mandarin literate. (Write, read & converse)

Responsibilities

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-2 years of work experience
• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Mandatory mandarin literate. (Write, read & converse)

Education

• Bachelor's degree/University degree or equivalent experience

Time Type

Full time

Job Family Group

Customer Service

Job Family

Institutional Customer Service

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