Chinese-Speaking Banking Support Specialist

Concentrix; Kuala Kubu Bharu; On-site; MYR 402,000 - 670,000; Full time

Job summary

Concentrix in Malaysia seeks an Advisor I, Customer Service (Banking Industry) to handle inbound/outbound calls and chats for banking clients, focusing on accuracy and customer satisfaction. You will resolve routine problems and ensure timely solutions while following compliance standards.

The role requires a Bachelor's degree in English, 1-2 years in banking customer service, native Chinese language skills, and willingness to work rotating shifts and relocate to Malaysia.

Qualifications

• Bachelor's degree in English language required.
• 1-2 years in Banking Customer Service.
• English proficiency with B2 or above.
• Willing to relocate to Malaysia and work rotating shifts.

Responsibilities

• Handle inbound/outbound calls, chats and emails from Singapore customers regarding banking accounts and transactions.
• Assist with lost or stolen cards, fraud, and account security issues.
• Provide information on banking products and services, such as credit limits and billing cycles.
• Process service requests like account updates, disputes, and payment arrangements.
• Ensure accurate documentation of all customer interactions in the system and comply with data security standards.

Education

Bachelor's degree

Job description

Concentrix in Malaysia seeks an Advisor I, Customer Service (Banking Industry) to handle inbound/outbound calls and chats for banking clients, focusing on accuracy and customer satisfaction. You will resolve routine problems and ensure timely solutions while following compliance standards.

The role requires a Bachelor's degree in English, 1-2 years in banking customer service, native Chinese language skills, and willingness to work rotating shifts and relocate to Malaysia.