Mandarin-Speaking Customer Service Analyst I

Citi; Seberang Perai; Hybrid; MYR 40,000 - 55,000; Full time

Job summary

Citibank (Switzerland) AG in Penang is seeking an entry-level Customer Service Analyst 1 who is Mandarin literate to support customer inquiries and coordinate with the Customer Service team to resolve issues. The role emphasizes timely, compliant service delivery and building strong client relationships.

The position requires Mandarin fluency, 1–2 years of relevant experience, and a Bachelor's degree. You will work in a hybrid setup in Penang, contributing to risk-aware decisions and quality

Qualifications

• Mandarin literate (read, write & converse) is mandatory.
• 1-2 years of work experience preferred.
• Experience in customer service is required.
• Proven investigative, analytical and risk management skills.
• Clear and concise written and verbal communication is essential.

Responsibilities

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
• Ensure customer inquiries are answered efficiently and in a compliant manner.
• Conduct analyses to address client needs and communicate resolutions to clients.
• Assess risk in business decisions and escalate/report control issues with transparency.

Skills

Mandarin literate

Customer service

Analytical skills

Risk management

Written and verbal communication

Education

Bachelor's degree

Job description

Citibank (Switzerland) AG in Penang is seeking an entry-level Customer Service Analyst 1 who is Mandarin literate to support customer inquiries and coordinate with the Customer Service team to resolve issues. The role emphasizes timely, compliant service delivery and building strong client relationships.

The position requires Mandarin fluency, 1–2 years of relevant experience, and a Bachelor's degree. You will work in a hybrid setup in Penang, contributing to risk-aware decisions and quality