Customer Service Analyst 1 - (Mandarin literate)

Citi; Seberang Perai; On-site; MYR 40,000 - 55,000; Full time

Job summary

Citibank (Switzerland) AG in Penang is seeking an entry-level Customer Service Analyst 1 who is Mandarin literate to support customer inquiries and coordinate with the Customer Service team to resolve issues. The role emphasizes timely, compliant service delivery and building strong client relationships.

The position requires Mandarin fluency, 1–2 years of relevant experience, and a Bachelor's degree. You will work in a hybrid setup in Penang, contributing to risk-aware decisions and quality

Qualifications

• Mandarin literate (read, write & converse) is mandatory.
• 1-2 years of work experience preferred.
• Experience in customer service is required.
• Proven investigative, analytical and risk management skills.
• Clear and concise written and verbal communication is essential.

Responsibilities

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
• Ensure customer inquiries are answered efficiently and in a compliant manner.
• Conduct analyses to address client needs and communicate resolutions to clients.
• Assess risk in business decisions and escalate/report control issues with transparency.

Skills

Mandarin literate

Customer service

Analytical skills

Risk management

Written and verbal communication

Education

Bachelor's degree

Job description

## Customer Service Analyst 1 - (Mandarin literate)Apply: Hybrid: Penang Pulau Pinang (penang) Malaysia: Full time: Posted Today: 26998623The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Mandatory mandarin literate. (Write, read & converse) **Responsibilities:*** Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues* Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards* Conduct necessary analyses to address client needs* Communicate resolutions to clients* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:*** 1-2 years of work experience* Previous relevant experience preferred* Experience in customer service* Proven investigative, analytical and risk management skills* Demonstrated ability to present concepts and influence/lead change* Consistently demonstrate clear and concise written and verbal communication* Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results* Mandatory mandarin literate. (Write, read & converse) **Education:*** Bachelor's degree/University degree or equivalent experience