Mandarin-Speaking Cash Client Services Specialist

CIMB Bank Berhad; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

CIMB Bank Berhad is seeking Cash Client Service Specialists for its Business Call Centre in Malaysia. The role focuses on delivering professional phone and email support for Business Banking products and services.

You will resolve client queries, troubleshoot BizChannel issues, and coordinate with internal teams to improve products and services. Strong Mandarin proficiency is required to support Mandarin-speaking customers.

Qualifications

• Proficiency in Mandarin is required to support Mandarin-speaking customers effectively.

Responsibilities

• Provide professional and high quality phone and email support on CIMB Bank’s Business Banking products and services.
• Resolve customer queries and provide solutions for accounts and product related issues.
• Coordinate with internal departments to resolve concerns and escalate when needed.
• Handle complaints and gather feedback for product, service and system enhancements.
• Support BizChannel troubleshooting on technical and system issues end-to-end.

Skills

Proficiency in Mandarin

Job description

CIMB Bank Berhad is seeking Cash Client Service Specialists for its Business Call Centre in Malaysia. The role focuses on delivering professional phone and email support for Business Banking products and services.

You will resolve client queries, troubleshoot BizChannel issues, and coordinate with internal teams to improve products and services. Strong Mandarin proficiency is required to support Mandarin-speaking customers.