Customer Service Analyst 1 - (Mandarin literate)

Citigroup Inc.; George Town; On-site; MYR 36,000 - 54,000; Full time

Job summary

Citigroup Inc. in Malaysia is seeking an entry-level Customer Service Analyst 1 to assist in customer-related activities and provide resolutions in coordination with the Customer Service team. The role aims to address external customer issues and provide ongoing support.

Mandatory Mandarin literacy (write, read & converse). Responsibilities include serving as a single point of contact for internal partners and external clients, responding to inquiries, conducting analyses, communicating

Qualifications

• 1-2 years of work experience
• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Clear and concise written and verbal communication
• Delivers high-quality customer service with focus on building client relationships

Responsibilities

• Serve as single point of contact for internal partners and external clients
• Ensure customer inquiries are answered in a timely, compliant manner
• Conduct analyses to address client needs
• Communicate resolutions to clients
• Assess risk and maintain firm reputation by complying with laws and regulations

Skills

Mandarin literacy

Communication

Analytical thinking

Risk awareness

Education

Bachelor's degree

Job description

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Mandatory mandarin literate. (Write, read & converse)

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-2 years of work experience
• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Mandatory mandarin literate. (Write, read & converse)

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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