Advisor I, Customer Service Russia

Convergys; Kuala Lumpur; On-site; MYR 18,000 - 24,000; Full time

Job summary

Convergys is seeking an Advisor I, Customer Service for Malaysia. The role interfaces with customers via inbound/outbound calls and web channels, delivering service to meet contractual KPIs.

You will clarify requirements, listen with empathy, greet customers professionally, and document interactions in our tracking system to ensure accurate records. Ideal candidates hold a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multi-task in a

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Strong customer service orientation and courteous communication.
• Good computer navigation and basic PC skills.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Provide customer service via inbound/outbound calls or web as required.
• Clarify customer needs and use tools to resolve issues.
• Greet customers professionally and maintain courtesy.
• Document calls and update accounts accurately in the system.
• Respond to inquiries using published materials and escalate when needed.
• Support additional products and services and rotate shifts as required.

Skills

Customer service orientation

Communication skills

Multi-tasking

Teamwork

Education

High school diploma

Job description

## Advisor I, Customer Service RussiaApplylocations: MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 &10time type: Full timeposted on: Posted Todaytime left to apply: End Date: November 30, 2026 (30+ days left to apply)job requisition id: R1747048Job Title:Advisor I, Customer Service RussiaJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.## Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff## Candidate Profile• High school diploma with three to six months of relevant experience preferred• Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required\*Job requirements may vary by country and will not contravene any local laws## Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.## **Supplemental Geographical Information**RECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verballyINDIA• Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently## **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.