Customer Service/Admin Clerk

Private Advertiser; Klang City, Port Klang; Sur place; MYR 36 000 - 54 000; Plein temps

Résumé du poste

DIF LOGISTICS (M) SDN BHD is seeking a Customer Service/Admin Clerk to join our Port Klang facility in Selangor on a contract basis. This role acts as the primary contact for customers and internal teams, ensuring smooth communication and efficient administrative processes within our warehousing and distribution operations.

Key duties include handling inquiries, processing orders and shipment documents, maintaining records, preparing invoices, coordinating with the warehouse, tracking shipments

Qualifications

• Proven experience in customer service or administrative roles.
• Strong written and verbal communication skills.
• Good organisational and data-entry accuracy.

Responsabilités

• Handle customer enquiries via phone, email and in-person, providing prompt and professional responses
• Process customer orders, bookings and shipment documentation accurately and efficiently
• Maintain and update customer records and databases with current information
• Prepare and manage invoices, bills of lading, delivery notes and other administrative documents
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment and delivery
• Track shipments and provide customers with status updates
• Handle complaints and resolve issues in a professional and timely manner
• Perform general administrative duties including filing, data entry and record keeping
• Support the logistics team with scheduling, reporting and scheduling tasks

Connaissances

Customer service experience

Administrative skills

Excellent communication

Organisational skills

Time management

Data entry

Documentation

Multitasking

Professional demeanour

Knowledge of logistics operations (adv

Formation

Secondary education or higher

Outils

Microsoft Office

Description du poste

About the role DIF LOGISTICS (M) SDN BHD is seeking a Customer Service/Admin Clerk to join our dynamic team at our Port Klang facility in Selangor. This is a contract position that plays a vital role in supporting our warehousing, storage and distribution operations. You will be the primary point of contact for our customers and internal teams, ensuring smooth communication and efficient administrative processes. This role is essential to maintaining excellent customer relations and operational efficiency within our logistics hub.

Key responsibilities

• Handle customer enquiries via phone, email and in-person, providing prompt and professional responses
• Process customer orders, bookings and shipment documentation accurately and efficiently
• Maintain and update customer records and databases with current information
• Prepare and manage invoices, bills of lading, delivery notes and other administrative documents
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment and delivery
• Track shipments and provide customers with status updates
• Handle complaints and resolve issues in a professional and timely manner
• Perform general administrative duties including filing, data entry and record keeping
• Support the logistics team with scheduling, reporting and scheduling tasks

What we're looking for

• Secondary education qualification or higher
• Proven experience in customer service, administrative or clerical roles, preferably in logistics or warehousing
• Excellent communication skills, both written and verbal
• Proficiency with Microsoft Office applications, particularly Excel and Word
• Strong organisational and time management abilities
• Attention to detail and accuracy in documentation and data entry
• Ability to multitask and manage multiple enquiries simultaneously
• Professional demeanour and customer-focused mindset
• Knowledge of shipping, logistics or warehousing operations is advantageous
• Willingness to learn and adapt to new systems and procedures

What we offer

At DIF LOGISTICS (M) SDN BHD, we value our employees and provide a supportive working environment. As a contract employee, you will benefit from a competitive remuneration package and the opportunity to work with a reputable logistics company. We are committed to providing professional development opportunities and fostering a collaborative team culture. Join us and gain valuable experience in the dynamic logistics and warehousing industry at one of Malaysia's busiest ports.

About us

DIF LOGISTICS (M) SDN BHD is a leading logistics and warehousing company operating at Port Klang, one of Malaysia's most significant maritime hubs. We specialise in storage, distribution and logistics solutions, serving a diverse range of clients across multiple industries. With a commitment to operational excellence, customer satisfaction and professional service, we have established ourselves as a trusted partner in the manufacturing, transport and logistics sector. Our team is dedicated to delivering reliable and efficient solutions that support our customers' business objectives.