Logistics Admin & Customer Support Clerk (Contract)

Private Advertiser; Klang City, Port Klang; On-site; MYR 36,000 - 54,000; Full time

Job summary

DIF LOGISTICS (M) SDN BHD is seeking a Customer Service/Admin Clerk to join our Port Klang facility in Selangor on a contract basis. This role acts as the primary contact for customers and internal teams, ensuring smooth communication and efficient administrative processes within our warehousing and distribution operations.

Key duties include handling inquiries, processing orders and shipment documents, maintaining records, preparing invoices, coordinating with the warehouse, tracking shipments

Qualifications

• Proven experience in customer service or administrative roles.
• Strong written and verbal communication skills.
• Good organisational and data-entry accuracy.

Responsibilities

• Handle customer enquiries via phone, email and in-person, providing prompt and professional responses
• Process customer orders, bookings and shipment documentation accurately and efficiently
• Maintain and update customer records and databases with current information
• Prepare and manage invoices, bills of lading, delivery notes and other administrative documents
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment and delivery
• Track shipments and provide customers with status updates
• Handle complaints and resolve issues in a professional and timely manner
• Perform general administrative duties including filing, data entry and record keeping
• Support the logistics team with scheduling, reporting and scheduling tasks

Skills

Customer service experience

Administrative skills

Excellent communication

Organisational skills

Time management

Data entry

Documentation

Multitasking

Professional demeanour

Knowledge of logistics operations (adv

Education

Secondary education or higher

Tools

Microsoft Office

Job description

DIF LOGISTICS (M) SDN BHD is seeking a Customer Service/Admin Clerk to join our Port Klang facility in Selangor on a contract basis. This role acts as the primary contact for customers and internal teams, ensuring smooth communication and efficient administrative processes within our warehousing and distribution operations.

Key duties include handling inquiries, processing orders and shipment documents, maintaining records, preparing invoices, coordinating with the warehouse, tracking shipments