CUSTOMER SERVICE ADMIN

Eco Dreamland Sdn Bhd; Selangor; Hybrid; MYR 33,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Training opportunities

Work-life balance

Health benefits

Job summary

Eco Dreamland Sdn Bhd in Selangor is looking for a Customer Service Admin to join our dynamic team. This full-time role links customers with internal teams, ensuring smooth communication and timely resolutions.

You will handle inquiries via phone and email, maintain records, and support CRM databases, with opportunities for professional development in a sustainability-focused environment.

Qualifications

• Prior experience in customer service or admin roles is required.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Able to handle challenging customer situations calmly.
• Willingness to learn and adapt to new processes.

Responsibilities

• Responding promptly to customer inquiries via phone, email, and other communication channels
• Processing customer requests, orders, and complaints with accuracy and professionalism
• Maintaining detailed and organised records of customer interactions and transactions
• Coordinating with internal departments to resolve customer issues and ensure timely follow-up
• Scheduling appointments and managing customer accounts as required
• Preparing reports on customer inquiries, feedback, and resolution outcomes
• Supporting the administration of customer databases and updating information as needed
• Assisting with general administrative tasks to support the customer service department
• Contributing to continuous improvement of customer service processes and procedures

Skills

Customer service

Administrative support

Communication skills

CRM proficiency

Tools

Microsoft Office

CRM systems

Job description

About the role

Eco Dreamland Sdn Bhd is seeking a Customer Service Admin to join our dynamic team in Selangor. This is a full-time position that combines customer service excellence with administrative support responsibilities. You will be the vital link between our customers and internal teams, ensuring seamless communication and efficient resolution of customer inquiries. This role is integral to maintaining our high standards of customer satisfaction and operational efficiency.

What you'll be doing

• Responding promptly to customer inquiries via phone, email, and other communication channels
• Processing customer requests, orders, and complaints with accuracy and professionalism
• Maintaining detailed and organised records of customer interactions and transactions
• Coordinating with internal departments to resolve customer issues and ensure timely follow-up
• Scheduling appointments and managing customer accounts as required
• Preparing reports on customer inquiries, feedback, and resolution outcomes
• Supporting the administration of customer databases and updating information as needed
• Assisting with general administrative tasks to support the customer service department
• Contributing to continuous improvement of customer service processes and procedures

What we're looking for

• Proven experience in customer service or administrative roles, preferably within a service-oriented environment
• Excellent communication skills, both written and verbal, with the ability to engage customers professionally
• Strong organisational abilities and attention to detail in managing multiple tasks simultaneously
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems
• Ability to remain calm and composed when handling challenging customer situations
• Problem-solving mindset with a customer-first approach to conflict resolution
• Reliable and punctual with a commitment to delivering high-quality service
• Willingness to learn and adapt to new processes and technologies
• Preferred: Previous experience in the environmental, sustainability, or tourism sectors

What we offer

• Competitive salary package commensurate with experience and qualifications
• Stable full-time employment with Eco Dreamland Sdn Bhd
• Professional development and training opportunities to enhance your skills
• Supportive team environment with clear career progression pathways
• Flexible working arrangements where applicable to support work-life balance
• Health and wellness benefits to prioritise your wellbeing
• Opportunity to work for a company committed to sustainability and environmental responsibility

About us

Eco Dreamland Sdn Bhd is a forward-thinking company dedicated to creating sustainable and environmentally responsible experiences. We are committed to delivering exceptional customer service whilst maintaining our core values of environmental stewardship and community engagement. Our team comprises passionate professionals who are motivated by our mission to make a positive impact. We believe in fostering an inclusive workplace where every team member contributes to our collective success and growth.