Customer Service Executive

Urban Hygienist Sdn Bhd; Petaling Jaya; On-site; MYR 40,000 - 54,000; Full time

Benefits offered by this job

Comprehensive training programme

Career development opportunities

Performance-based incentives andBonuse

Health and wellness benefits including

Employee discount on products

Job summary

Urban Hygienist Sdn Bhd in Petaling Jaya, Selangor, is seeking a Customer Service Executive to be the first point of contact for clients, handling inquiries, orders and complaints with professionalism and care.

You will document interactions, maintain records, and ensure high service standards while promoting our hygiene solutions. Training and growth opportunities are provided within a supportive team.

Qualifications

• Excellent communication in English and Malay.
• Customer service mindset with willingness to help.
• Ability to manage multiple calls in a fast-paced environment.
• Proficient with computer systems and call centre software.
• Experience in customer service or call centre is a plus.

Responsibilities

• Handle outgoing customer calls and inquiries professionally.
• Provide accurate information about hygiene products and services.
• Process customer orders, requests, and complaints efficiently.
• Document customer interactions and maintain records in the system.
• Escalate complex issues to relevant departments when needed.
• Follow procedures and quality standards to ensure consistent service.
• Identify opportunities to upsell or cross-sell products and services.
• Collaborate with team members to ensure customer satisfaction.
• Meet or exceed performance targets and KPIs.
• Provide feedback to management on common customer concerns.

Skills

Communication

Customer focus

Multitasking

Patience

CRM software

Attention to detail

Teamwork

Problem solving

Malay language

Organization

Education

SPM or equivalent

Tools

CRM software

Job description

About us

Urban Hygienist Sdn Bhd is a leading hygiene and sanitation solutions provider dedicated to delivering exceptional customer service and innovative products to businesses across Malaysia. We pride ourselves on our commitment to quality, reliability, and customer satisfaction. Our team is passionate about maintaining the highest standards of hygiene whilst building lasting relationships with our clients.

About the role

We are seeking a dedicated and customer-focused Customer Service Executive to join our dynamic Customer Connect team in Petaling Jaya, Selangor. This is a full-time position that plays a crucial role in delivering outstanding customer support and maintaining our reputation for excellence. As a Customer Service Executive, you will be the first point of contact for our valued clients, ensuring their queries are resolved promptly and professionally whilst representing the Urban Hygienist brand with integrity and enthusiasm.

Key responsibilities

• Handling outgoing customer calls and inquiries in a professional and courteous manner
• Providing accurate information about our hygiene and wellness products and services
• Processing customer orders, requests, and complaints efficiently
• Documenting customer interactions and maintaining detailed records in our system
• Resolving customer issues and escalating complex matters to appropriate departments when necessary
• Following company procedures and quality standards to ensure consistent service delivery
• Identifying opportunities to upsell or cross-sell relevant products and services
• Collaborating with other team members and departments to ensure customer satisfaction
• Meeting and exceeding performance targets and key performance indicators
• Providing feedback to management regarding common customer concerns and suggestions for improvement

What we're looking for

• Excellent communication skills, both verbal and written, with clarity and professionalism
• Strong customer service mindset with a genuine desire to help and satisfy customers
• Ability to handle multiple calls and manage time effectively in a fast-paced environment
• Patience and composure when dealing with challenging customer situations
• Proficiency in using computer systems and call centre software
• Attention to detail and accuracy when processing information and documentation
• Team player with the ability to work collaboratively and support colleagues
• Problem-solving skills and the ability to think on your feet
• Malaysian language proficiency; additional languages are advantageous
• Ability to work in a structured environment and adhere to company policies
• Previous customer service or call centre experience is preferred but not essential
• SPM or equivalent qualification or higher

What we offer

• Competitive salary package commensurate with experience and performance
• Comprehensive training programme to equip you with product knowledge and customer service excellence
• Career development opportunities within a growing organisation
• Performance-based incentives and bonuses
• Health and wellness benefits including medical coverage
• Supportive and inclusive working environment with a focus on employee wellbeing
• Flexible working arrangements where applicable
• Opportunities to progress into supervisory and management roles
• Employee discount on our products and services
• Positive team culture that values hard work and dedication

Vision

Become No.1 hygiene and environmental protection leading company in Asia

Mission

To help everyone have a clean and hygienic mattress and to reduce indoor pollution.

Registration No. 201901026502 (1335831-V)