Customer Service Executive

Luxe Union Sdn Bhd; Puchong; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based bonuses

Health and dental coverage

Career development

Work-life balance

Product discounts

Job summary

Luxe Union Sdn. Bhd. is seeking a Customer Service Executive to join our team in Puchong, Selangor. In this full-time role, you will respond to inquiries, process orders, and resolve issues to ensure timely, high-quality service.

The ideal candidate has at least 2 years in customer service, strong communication and problem-solving skills, and CRM proficiency. This position offers development opportunities, health benefits, and a supportive work environment.

Qualifications

• Excellent communication and interpersonal skills required.
• 2+ years of experience in customer service or call centre.
• Proficient with CRM software and handling multiple channels.
• Attention to detail and ability to multitask in a fast-paced environment.
• Positive attitude and commitment to outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Handle orders, returns, and complaints with accurate information.
• Provide solutions to ensure customer satisfaction and follow up on issues.
• Maintain detailed records of interactions and collaborate with teams to improve service.
• Identify opportunities to improve processes and customer service strategies.
• Support cross-functional teams to address customer concerns.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

CRM proficiency

Tools

CRM software

Job description

Luxe Union Sdn. Bhd. is seeking a highly motivated and customer-focused Customer Service Executive to join our dynamic team in Puchong, Selangor. In this full-time position, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and efficient manner.

What you'll be doing

• Responding to customer inquiries and concerns via phone, email, and other communication channels
• Handling a wide range of customer service requests, including order processing, returns, and complaints
• Providing accurate information and problem-solving to ensure customer satisfaction
• Maintaining detailed records of customer interactions and following up on open issues
• Collaborating with cross-functional teams to address customer concerns and improve service delivery
• Identifying opportunities for process improvements and contributing to the development of customer service strategies

What we're looking for

• At least 2 years of experience in a customer service or call centre role
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
• Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues
• Proficient in using customer relationship management (CRM) software and other relevant tools
• Attention to detail and the ability to multitask in a fast-paced environment
• A positive attitude and a genuine commitment to providing outstanding customer service

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits, including medical and dental coverage
• Opportunities for professional development and career advancement
• Supportive and collaborative work environment with a focus on work-life balance
• Discounts on company products and services

About us

Luxe Union Sdn. Bhd. is a leading provider of premium home goods and lifestyle products. With a strong commitment to quality and customer satisfaction, we strive to deliver exceptional experiences to our clients. Our team of passionate and innovative individuals work collaboratively to drive the company's growth and success. If you are excited to be a part of our customer service team and contribute to our company's mission.