Customer Service Admin — Growth, Sustainability & Impact

Eco Dreamland Sdn Bhd; Selangor; Hybrid; MYR 33,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Training opportunities

Work-life balance

Health benefits

Job summary

Eco Dreamland Sdn Bhd in Selangor is looking for a Customer Service Admin to join our dynamic team. This full-time role links customers with internal teams, ensuring smooth communication and timely resolutions.

You will handle inquiries via phone and email, maintain records, and support CRM databases, with opportunities for professional development in a sustainability-focused environment.

Qualifications

• Prior experience in customer service or admin roles is required.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Able to handle challenging customer situations calmly.
• Willingness to learn and adapt to new processes.

Responsibilities

• Responding promptly to customer inquiries via phone, email, and other communication channels
• Processing customer requests, orders, and complaints with accuracy and professionalism
• Maintaining detailed and organised records of customer interactions and transactions
• Coordinating with internal departments to resolve customer issues and ensure timely follow-up
• Scheduling appointments and managing customer accounts as required
• Preparing reports on customer inquiries, feedback, and resolution outcomes
• Supporting the administration of customer databases and updating information as needed
• Assisting with general administrative tasks to support the customer service department
• Contributing to continuous improvement of customer service processes and procedures

Skills

Customer service

Administrative support

Communication skills

CRM proficiency

Tools

Microsoft Office

CRM systems

Job description

Eco Dreamland Sdn Bhd in Selangor is looking for a Customer Service Admin to join our dynamic team. This full-time role links customers with internal teams, ensuring smooth communication and timely resolutions.

You will handle inquiries via phone and email, maintain records, and support CRM databases, with opportunities for professional development in a sustainability-focused environment.